Intake and Authorizations Coordinator

Socket.dev; Memphis (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Druid City Infusion, part of the Vital Care Infusion Services network, is seeking a Chronic Intake/Authorizations Coordinator to manage home infusion authorizations, liaise with providers, payors, and the franchise, and support compliant workflows.

You will verify benefits, submit documentation, and maintain EMR records while staying current on policy changes. Join a growing team delivering care nationwide with strong clinical support and growth opportunities.

Qualifications

• High school diploma or equivalent.
• Preferred: Associate or bachelor’s in healthcare administration or related field.
• Experience in healthcare administration, patient intake, or home infusion.
• Strong communication, interpersonal, organizational, and HIPAA familiarity.

Responsibilities

• Oversee and manage the authorization process for home infusion services.
• Serve as liaison among healthcare providers, insurance payers, sales teams, and franchise.
• Verify patient insurance coverage and benefits for home infusion care.
• Submit all required documentation to insurers to support authorization requests.
• Maintain comprehensive authorization records in the EMR system.
• Generate reports on authorization activities for management.

Skills

Communication

Interpersonal skills

Organization

HIPAA knowledge

EHR systems

Education

High school diploma or equivalent

Associate or bachelor’s degree in healthcare administration or related field

Tools

EHR software

Pharmacy management software

Job description

Join Druid City Infusion — part of the Vital Care Infusion Services network!

We’re a rapidly growing home and alternate-site infusion therapy provider delivering compassionate, high-quality care for acute and chronic conditions right in patients’ homes or local clinics.

We support infusion therapy programs across multiple states, including Colorado, Georgia, Alabama, Arkansas, Mississippi, New Mexico, South Carolina, Louisiana, Tennessee, Montanaand beyond through the broader Vital Care network.

At Druid City Infusion, you’ll help bring advanced therapies like IVIG, neurology, rheumatology, pulmonary care, and more to patients in communities that need them — with strong clinical support and opportunities for professional growth.

Make an impact where it matters most — grow your career with a team delivering care across the nation!

The Chronic Intake/Authorizations Coordinator is responsible for overseeing and managing the authorization process for home infusion services. This role ensures that all required authorizations are obtained promptly and accurately, supporting seamless patient care and compliance with insurance guidelines. The coordinator serves as a key liaison among healthcare providers, insurance companies, sales teams, and the franchise to facilitate timely and efficient authorization workflows.

Position Responsibilities:

1. Benefit Verification and Authorization Management

• Secure prior authorizations for home infusion services and medications from insurance providers.
• Verify patient insurance coverage and benefits specific to home infusion care.
• Ensure all required documentation is accurately submitted to insurance companies to support authorization requests.

1. Communication and Coordination

• Serve as a liaison between healthcare providers, franchise, insurance companies, and the sales team to resolve authorization-related issues.
• Communicate authorization status and potential out-of-pocket costs to franchise in a timely and clear manner.
• Collaborate with the pharmacy team to ensure accurate and prompt hand off for processing of medication orders.

1. Documentation and Record Keeping

• Maintain comprehensive records of authorization requests, approvals, denials, and related communications within the electronic medical record system.
• Update patient files with current authorization details and ensure compliance with regulatory and organizational standards.
• Generate and submit reports on authorization activities and outcomes to management as needed.

1. Compliance and Quality Assurance

• Ensure adherence to all applicable laws, regulations, and internal policies related to home infusion services and insurance authorizations.
• Participate in quality assurance initiatives to enhance the efficiency and accuracy of the authorization process.
• Stay current on changes in insurance policies, procedures, and regulations that may impact authorization workflows.

1. Customer Service

• Provide exceptional service to patients, healthcare providers, and insurance representatives throughout the authorization process.
• Address and resolve concerns related to insurance coverage and authorization status.
• Educate teams on the authorization process, requirements, and timelines.

Qualifications:

Required Education:

• High school diploma or equivalent.

Preferred Education (not required):

• Associate or bachelor’s degree in healthcare administration, business administration, or a related field.

Experience & Skills:

• Prior experience in healthcare administration, patient intake, or a related field, preferably within a home infusion or pharmacy setting.
• Strong communication and interpersonal skills to effectively interact with payors, providers, and team members.
• Excellent organizational skills and attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in using computer systems and software, including electronic health records (EHR) and pharmacy management platforms.
• Familiarity with maintaining medical documentation in HIPAA-compliant systems

Commitment to Diversity and Inclusivity

Druid City Vital Care is an Equal Employment Opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are treated with respect and dignity. Employment decisions are made without regard to race, color, religion, national origin, ancestry, citizenship status, age, sex, sexual orientation, gender identity, marital status, pregnancy, genetic information, disability, veteran status, or any other characteristic protected by applicable local, state, or federal law.