Intake Advocate

Tort Experts; United States; Remote; USD 42,000 - 52,000; Full time

Job summary

Tort Experts is seeking an Intake Advocate to be the first point of contact for potential claimants seeking legal help. You will screen eligibility and assist with initial forms to retain an attorney, contributing to a fast-paced intake process.

You will handle 150–200 calls daily in a remote-capable role, maintain confidential records, and collaborate with partner firms to uphold client service standards.

Qualifications

• Bachelor’s degree in a related field is preferred.
• Call center or BPO experience is required.
• Legal intake experience is preferred.
• Strong communication and organizational abilities are essential.

Responsibilities

• Build the initial claimant relationship and confidence in our firm with every prospective claimant interaction.
• Engage in 150–200 calls per day in a professional inbound/outbound call center environment.
• Maintain claimant relationships and coordinate with partner firms to ensure continuity.
• Solve problems and maintain confidentiality across interactions.
• Keep updated records and documentation in a paperless system.
• Use good judgment to escalate urgent issues to management and meet occupancy goals.

Skills

Communication

Time management

Microsoft Office

Legal case mgmt

Education

Bachelor’s degree in related field

Tools

Microsoft Office Suite

Legal case management software

Job description

At Tort Experts, we are redefining the landscape of performance marketing in the legal sector. Our mission is to democratize access to information for individuals who have been injured, connecting them with law firms that can truly advocate for their rights and achieve successful outcomes. As an innovative, vertically integrated legal case acquisition marketing company, we leverage cutting-edge technology, data-driven insights, and a commitment to transparency to disrupt the status quo.

Joining Tort Experts means becoming part of a dynamic team that is passionate about making a meaningful impact. We foster a collaborative environment where creativity thrives, and every team member plays a vital role in connecting qualified claimants with the representation they deserve. If you’re looking for a workplace where your contributions can truly make a difference, and where innovation meets purpose, Tort Experts is the perfect place for you.

About the role

As the Intake Advocate at Tort Experts, you are the first point of contact for potential claimants who are seeking legal assistance with injury claims. You will guide potential claimants through a screening process to determine eligibility. If eligible, you will assist potential claimants in the completion of initial forms and applications to retain an attorney.

Availability:

Hiring all shifts: morning, midday, evenings Monday through Sunday. Call center hours 8am - 11pm ET

What you'll do

• Build the initial claimant relationship and confidence in our firm with every prospective claimant interaction
• Engage in 150 – 200 calls per day in a professional inbound/outbound call center environment
• Consistently build the claimant relationship and confidence in our partners firms with every claimant interaction while proactively contacting claimants to ensure the relationship is maintained
• Solve problems and maintain confidentiality
• Keep updated records and detailed documentation of claimant interactions, concerns, and complaints in a paperless database system
• Use good judgment to discern what issues may be urgent and need a manager’s or director’s attention immediately
• Be expected to meet occupancy and adherence goals

Qualifications

Education:

• Bachelor’s degree in a related field (e.g. Business Administration) preferred.

Experience:

• Call center or BPO experience required.
• Legal intake experience is preferred.

Skills:

• Strong communication skills, both verbal and written.
• Excellent organizational and time-management abilities.
• Proficient in Microsoft Office Suite and legal case management software.
• Attention to detail and accuracy in data entry.

Personal Attributes:

• Empathetic and patient demeanor when interacting with clients.
• Ability to handle sensitive information with discretion and confidentiality.
• Strong problem-solving skills and ability to think critically.

Other Requirements:

• Ability to work remotely, and manage time and tasks with minimal supervision
• Ability to thrive in a fast-paced environment and manage multiple priorities.
• Commitment to providing excellent client service.

Preferred Qualifications:

• Experience in mass tort law is a plus.
• Bilingual candidates are encouraged to apply.

Why Join Us?

At Tort Experts, we believe in empowering our team members with growth opportunities, a flexible work environment, and the chance to make a tangible impact. If you thrive in fast-paced environments and are driven, client-focused, and eager to contribute to our mission of connecting clients with top-tier legal representation. Are you ready to lead the next wave of growth in legal marketing? Apply today and help us transform access to justice!

Please note that you may receive emails on behalf of Tort Experts from [e-mail]. This is not spam and has been sent from our HR/Payroll system, Rippling.

If you are selected to move forward in the process, we will contact you directly. We kindly ask that you do not reach out to inquire about the status of your application. Due to the volume of submissions, we are unable to respond to individual application status requests.

AA/EEO Statement:

• Tort Experts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment.