Intake & Advocacy Coordinator (Remote)

Disability Advocates Inc. dba Disability Rights Ne; New York (NY); Remote; USD 47,000 - 72,000; Full time

Job summary

Disability Rights New York (DRNY) is seeking an Intake Specialist to join our Intake Department in Brooklyn. The role involves interviewing prospective clients, assessing eligibility, entering case data, and coordinating with the Intake Attorneys to deliver advocacy and referrals.

A Bachelor’s degree is preferred or 3+ years in nonprofit/human services. Multilingual skills and strong communication are a plus.

Qualifications

• Bachelor's degree preferred or 3+ years of relevant experience.
• Previous experience in a nonprofit or human services environment preferred.
• Experience working with or for people with disabilities preferred.
• Multilingual skills preferred.
• Ability to balance an active caseload of 60-80 clients at any time.
• Knowledge of Microsoft Office Suite.
• Strong communication skills.
• Ability to maintain a professional demeanor and communicate tactfully under pressure.
• Detail oriented.
• Strong organizational skills.
• Ability to work with a diverse group of individuals.
• Ability to multi-task.

Responsibilities

• Act as the first point of contact with DRNY for Clients.
• Interview prospective clients, family members, advocacy groups, and others, both in person, electronically, and by telephone.
• Use information from these interviews to assess the individual's situation and gather facts necessary to identify key issues and which DRNY priorities the issues potentially fall within.
• Review and summarize incoming written and electronic client correspondence to determine the individual's needs.
• Obtain client information to assess eligibility for services, consistent with DRNY's programs and priorities.
• Quickly and accurately input, track, and retrieve case information in a designated database.
• Work with DRNY staff to identify appropriate solutions for client issues.
• Under the supervision of an Intake Attorney, deliver brief assistance and limited-scope advocacy in relevant situations.
• Identify and provide appropriate resources, information, and referrals to clients as needed.
• Prepare closing materials and pre-closing correspondence that provide the above resources, information, and referrals.
• Respond to time-sensitive matters including but not limited to allegations of abuse and neglect, or issues with urgent deadlines.
• Clearly communicate with clients and others by phone, letter, e-mail, or video conference, or chat as necessary.
• Use de-escalation and trauma-informed communications techniques to obtain information from individuals.
• Respond to and carry out assignments from the Intake Attorneys and the Intake Director, including service request development, client advocacy, and client and contact interviews.
• Act in accordance with identified Priorities and Goals of DRNY.
• Organize, update, and maintain the confidentiality of client and case information, as well as electronic data and paper files.
• Assist in preparing reports to funding sources.
• Maintain accurate time records and client records, including accurate use of the time keeping system which is necessary for DRNY to meet its programmatic and fiscal responsibilities.
• Work both independently and with small teams to complete projects within appropriate deadlines.
• Support DRNY projects and initiatives that foster self-determination, self-advocacy, and coalition building.
• Participate in task forces, coalitions, and committees as assigned.
• Participate as needed in special projects, such as outreach and training.
• Participate in committees, task forces, and other organization-wide groups.
• May be asked to provide multilingual client support.
• Perform additional assignments, which may include providing administrative or clerical support, as needed or directed by staff.
• Be available to travel throughout New York State and outside of New York State as necessary to perform assigned job tasks; and
• Other duties as assigned.

Skills

Multilingual

Strong communication skills

Detail oriented

Strong organizational skills

Ability to multi-task

Ability to work with diverse group

Time management

Education

Bachelor's degree preferred or 3+ years of relevant experience

Tools

Microsoft Office Suite

Job description

Disability Rights New York (DRNY) is seeking an Intake Specialist to join our Intake Department in Brooklyn. The role involves interviewing prospective clients, assessing eligibility, entering case data, and coordinating with the Intake Attorneys to deliver advocacy and referrals.

A Bachelor’s degree is preferred or 3+ years in nonprofit/human services. Multilingual skills and strong communication are a plus.