Intake & Admissions Specialist

Hospice & Community Care; Lancaster (Lancaster County); On-site; USD 36,000 - 54,000; Full time

Job summary

Hospice & Community Care in Lancaster is seeking an Intake and Admissions Representative for a full-time, in-office role. You will process hospice referrals, initiate the intake workflow in the electronic health record, and coordinate admission visits with patient families with a goal of a four-hour response time.

The ideal candidate has at least one year of secretarial-related experience, excellent communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of secretarial or related experience.
• Excellent verbal and written communication.
• Ability to multitask in a fast-paced environment.
• Comfortable with high call volumes.
• Proficient at basic phone and computer skills.

Responsibilities

• Provide excellent customer service to patients, families, referrals, and hospice staff.
• Receive and respond to referrals via phone, portal, email, or fax quickly.
• Create initial referral record in the EHR and start intake via a virtual platform with accuracy.
• Schedule admission visits with families aiming for a 4-hour response.
• Retrieve and upload medical records from hospital systems.
• Monitor open referrals and follow up with urgency.
• Verify patient benefits and arrange initial authorizations.
• Collaborate with supervisors on high-risk referrals.
• Work independently as well as part of a team.

Skills

Communication

Multitasking

Phone skills

Computer skills

Independent worker

Education

High school diploma

Tools

EHR systems

Job description

Hospice & Community Care in Lancaster is seeking an Intake and Admissions Representative for a full-time, in-office role. You will process hospice referrals, initiate the intake workflow in the electronic health record, and coordinate admission visits with patient families with a goal of a four-hour response time.

The ideal candidate has at least one year of secretarial-related experience, excellent communication skills, and the ability to multitask in a fast-paced environment.