Insurance Verification Specialist — Drive Patient Care Access

Apria Healthcare; United States; Remote; USD 28,000 - 36,000; Full time

Job summary

Accendra Health is seeking a Customer Service/Insurance Verification role to support patient coverage verification and documentation maintenance. You will handle inquiries from customers and providers, verify benefits, and submit authorizations across multiple payer platforms.

The position requires strong communication, familiarity with medical terminology, and the ability to work across platforms ensuring timely, accurate documentation and KPI achievement.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years of customer service experience preferred.
• Experience with medical billing/reimbursement is a plus.

Responsibilities

• Answer questions from customers, clerical staff, insurance companies and physician offices.
• Make outbound calls to obtain documentation for reimbursement.
• Verify customer benefits via phone, fax, and web portal.
• Submit pre-certifications to payers across platforms.
• Document activities in ERP accurately and timely.
• Meet KPIs each day and week.

Skills

Communication skills

MS Office

Product knowledge

Analytical thinking

Medical terminology

Time management

Attention to instructions

Prioritization

Education

High School Diploma or equivalent

Tools

ERP system

Job description

Accendra Health is seeking a Customer Service/Insurance Verification role to support patient coverage verification and documentation maintenance. You will handle inquiries from customers and providers, verify benefits, and submit authorizations across multiple payer platforms.

The position requires strong communication, familiarity with medical terminology, and the ability to work across platforms ensuring timely, accurate documentation and KPI achievement.