Insurance Verification Coordinator

BEHAVIORAL HEALTH PRACTICE SERVICES; United States; Remote; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

AD&D

Disability (short/long-term)

Life Insurance

401k with employer match

Parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking an Insurance Verification Coordinator to verify patient insurance eligibility, benefits, and authorization requirements to support revenue cycle operations. This role works remotely with a national scope and handles new and established patients, ensuring billing-ready accounts.

The position emphasizes strong analytical skills, payer knowledge, and collaboration across front office and cross-functional teams to maintain accurate, compliant records and efficient

Qualifications

• Verify eligibility and benefits for new and established patients via payer portals.
• Identify prior authorization and referral requirements.
• Confirm network participation and identify out-of-network implications.
• Verify and manage EAP benefits, including session limits and guidelines.
• Maintain documentation in the EHR and practice management systems.

Responsibilities

• Review patient insurance data and ensure alignment with payer records.
• Collaborate with front office to correct demographic or insurance discrepancies.
• Resolve front-end revenue cycle issues within work queues.
• Identify potential billing barriers and initiate corrective actions.

Job description

LifeStance Health Values

Belonging: We cultivate a space where everyone can show up as their authentic self.

Empathy: We seek out diverse perspectives and listen to learn without judgment.

Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

One Team: We realize our full potential when we work together towards our shared purpose.

Benefits

As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

Role Overview

The Insurance Verification Coordinator is responsible for the accurate and timely verification of patient insurance eligibility, benefits, and authorization requirements to support LifeStance Health's revenue cycle operations. This role plays a critical function in front-end revenue cycle management (RCM), ensuring services are financially cleared prior to treatment, and that patient accounts are accurate, compliant, and billing-ready.

The Insurance Verification Coordinator independently manages new and established patient verifications, identifies prior authorization and referral requirements, confirms network participation, and resolves front-end account discrepancies on a national basis. This position requires strong analytical skills, payer knowledge, attention to detail, and the ability to work effectively in a remote, high-volume, production-driven environment.

Consistent with LifeStance's values, every member of the LifeStance team is expected to support each other and the mission, which may mean participating in projects and initiatives and performing functions and responsibilities not specifically outlined in this job description. This position is a remote role with the ability to sit within any US locality where LifeStance is represented.

Compensation

$20.00- $24.00 Hourly with potential bonus

Key Responsibilities

Insurance Verification & Benefit Review

• Verify eligibility and benefits for new and established patients via payer portals and direct payer outreach across commercial, Medicare, Medicaid, TRICARE, and other federally funded or state-sponsored health plans.
• Perform ongoing re-verifications to ensure active coverage and accurate benefit information throughout the course of treatment.
• Determine coverage compatibility with LifeStance services, including therapy, psychiatry, medication management, and telehealth.
• Confirm provider network participation status and identify out-of-network implications following established guidelines.
• Identify, obtain, and document prior authorization, pre-certification, and referral requirements.
• Verify and manage Employee Assistance Program (EAP) benefits, including session limits, authorization requirements, and payer-specific billing guidelines.
• Submit or facilitate authorization requests and ensure approvals are accurately recorded in the billing system and patient record.
• Maintain complete, accurate documentation of all verification activities in the electronic health record (EHR) and practice management systems.
• Perform all activities in accordance with LifeStance policies, standard operating procedures, and payer-specific guidelines.

Patient Data & System Interface (Phreesia and Related Platforms)

• Utilize Phreesia and other internal and external platforms to review patient-submitted insurance and demographic information.
• Review and act on insurance-related tasks and documentation received through the EHR, patient portal, and other internal workflows.
• Validate and reconcile patient-reported insurance data against payer-verified eligibility information.
• Identify and resolve discrepancies between submitted documentation and payer records prior to service delivery.
• Collaborate with front office and cross-functional teams to correct demographic or insurance inconsistencies impacting eligibility or billing accuracy.

Front-End Revenue Cycle Support

• Resolve front-end revenue cycle issues within assigned work queues, including correcting insurance information and identifying coverage discrepancies.
• Investigate and evaluate necessary rebilling of claims to the appropriate payer when incorrect insurance information is identified and corrected, following established processes.
• Troubleshoot and resolve patient chart issues that impact claim submission or patient billing accuracy.
• Proactively identify potential billing barriers and take correcti