Insurance Training Leader - Onboarding & Skill Coach

Aaa Central Penn; Harrisburg (Dauphin County); On-site; USD 65,000 - 90,000; Full time

Job summary

AAA Central Penn is seeking a Learning Specialist for the Insurance team in Harrisburg. You will develop, support, and inspire our Insurance staff, leading onboarding and guiding skill development.

You will be the go-to expert on products, systems, and training, blending coaching, curriculum design, and hands-on leadership.

This role emphasizes creating impactful training, shaping how insurance training is delivered now and in the future, with equal opportunity employer statement.

Qualifications

• Associate degree or equivalent experience in the field.
• Strong knowledge of the insurance industry and suppliers.
• Experience designing or delivering training and coaching others.
• Proficient with Excel, PowerPoint, Word, Outlook, and Teams.

Responsibilities

• Mentor, coach, and guide new team members to success.
• Design and deliver engaging training curricula, materials, tests, and role-play.
• Lead onboarding, ongoing training, refresher sessions, and cross-department learning.
• Evaluate training effectiveness and adjust programs based on feedback.
• Provide call coaching, quality monitoring, and on-the-job support.
• Collaborate with Insurance leadership to set training standards.
• Supervise new Insurance team members through early development.
• Recognize achievements and contribute to performance evaluations.
• Lead Insurance technology initiatives and act as system administrator for supplier portals.
• Serve as first point of contact for product, system, and process questions.

Skills

Insurance knowledge

Training delivery

Coaching

Onboarding leadership

Education

Associate degree

Tools

Excel

PowerPoint

Word

Outlook

Teams

Job description

AAA Central Penn is seeking a Learning Specialist for the Insurance team in Harrisburg. You will develop, support, and inspire our Insurance staff, leading onboarding and guiding skill development.

You will be the go-to expert on products, systems, and training, blending coaching, curriculum design, and hands-on leadership.

This role emphasizes creating impactful training, shaping how insurance training is delivered now and in the future, with equal opportunity employer statement.