Insurance Technology Implementation Consultant

resourcepro; United States; Remote; USD 81,000 - 136,000; Full time

Benefits offered by this job

Generous PTO plan

100% paid Employee Healthcare on Day 1

Medical, dental, and vision benefits

401k with employer match

Global organization focus

Impactful client & internal partnerEng

Job summary

ReSource Pro, based in the United States, is hiring a Principal Solutions Consultant (Customer Success & Delivery Consultant) to own and drive complex insurance technology initiatives with autonomy. You will define solution strategies, lead cross-functional delivery, and partner with senior client leadership to shape outcomes for Propellint clients.

In this remote role with US residency, you will guide business analysis across large transformation programs, establish governance, translate

Qualifications

• Bachelor's or master's in information technology, business, engineering, or related field, or equivalent experience.
• CPCU, AIC, CBAP, PMI-PBA or similar insurance/analysis credential preferred.
• 7+ years in business analysis, consulting, insurance operations, or technology implementation with hands-on insurance ops experience.

Responsibilities

• Lead business analysis strategy across large-scale transformation programs and facilitate executive workshops.
• Establish requirements governance, traceability, prioritization, and change management.
• Serve as SME across insurance domains (policy, claims, billing, underwriting) and mentor analysts.
• Own end-to-end delivery of complex implementations with cross-functional teams and vendors.
• Oversee solution configuration, integration, testing, UAT, and production readiness.
• Identify and mitigate delivery risks and drive continuous improvement with metrics.
• Act as strategic advisor to senior client stakeholders and shape long-term transformation roadmaps.
• Translate technical initiatives into clear business value and build long-term client relationships.
• Push back on maintainability concerns and lead value-realization efforts.
• Guide solution design and workflow configuration as senior SME in P&C platforms.

Skills

Insurance domain expertise

Stakeholder management

Solution design

Cross-functional leadership

Governance & change management

Education

Bachelor's or Master's in IT, business, engineering

MS .NET experience

Tools

MS .NET

Job description

Come Join ReSource Pro!

Does building deep, strategic partnerships with key clients inspire you? Are you a strategic thinker with a passion for technology and a knack for solving complex problems? Join our team as a Principal Solutions Consultant and help shape the future of insurance.

Your Role...

As the Customer Success & Delivery Consultant for Propellint, a ReSource Pro company, you will be responsible for owning and driving complex insurance technology and transformation initiatives with a high degree of autonomy and accountability. The Consultant defines solution strategies, leads cross-functional delivery, and partners with senior client leadership to shape outcomes, establish best practices, and ensure scalable, business-aligned implementations for Propellint clients.

All remote positions are based in the United States, and candidates must reside within the U.S. to be eligible for consideration.

In this role, you will...

• Lead business analysis strategy across large-scale transformation programs, facilitating senior stakeholder workshops to turn client requests into maintainable, best-practice solutions.


• Establish requirements governance, including traceability, prioritization, and change management, and translate business needs into scalable solution designs aligned with client strategy.


• Serve as a subject matter expert across insurance domains (policy, claims, billing, underwriting), driving scope decisions and mentoring team members on analysis best practices.


• Own end-to-end delivery of complex implementations, establishing governance models and leading cross-functional teams, client stakeholders, and vendors to ensure seamless execution.


• Oversee solution configuration and integration, lead defect triage and root-cause investigation, and direct system testing, UAT, and production readiness.


• Identify and mitigate delivery risks, serve as the primary escalation point for complex challenges, and drive continuous improvement through delivery metrics and retrospectives.


• Serve as a strategic advisor to senior and executive client stakeholders, leading executive-level communications and shaping long-term transformation roadmaps.


• Translate technical and operational initiatives into clear business value, building long-term client relationships that support repeat and expanded engagement.


• Act as a trusted advisor who pushes back on requests that compromise maintainability, and lead value-realization efforts that deliver measurable business benefits.


• Act as a senior subject matter expert in P&C insurance platforms, guiding solution design and workflow configuration.


• Ensure system configurations reflect operational workflows and compliance requirements, and recommend data and analytics strategies that enable actionable insights.


• Drive platform adoption and optimization, including identifying and implementing automation opportunities such as AI agents for technical specifications and routine troubleshooting.


• Act as a senior subject matter expert in P&C insurance platforms, guiding solution design and workflow configuration.


• Ensure system configurations reflect operational workflows and compliance requirements, and recommend data and analytics strategies that enable actionable insights.


• Drive platform adoption and optimization, including identifying and implementing automation opportunities such as AI agents for technical specifications and routine troubleshooting.

What You Need to be Successful...

• Bachelor's or master's degree in information technology, business, engineering, or a related field, or equivalent experience.


• CPCU, AIC, CBAP, PMI-PBA, or a similar insurance or analysis credential preferred.


• 7+ years of experience in business analysis, consulting, insurance operations, or technology implementation, with hands-on insurance operations experience (claims, underwriting, policy, billing). MS.net experience required


• Proven experience leading complex system implementations.


• Proven experience in the insurance industry, with a deep understanding of insurance products, processes, and challenges.


• Demonstrated ability to engage senior stakeholders and executive leadership.


• Expert-level business analysis and requirements leadership, with a deep understanding of insurance operations and the ability to translate them into automated system workflows.


• Strong client advisory, facilitation, and stakeholder management skills; able to act as the technical bridge between developers and business stakeholders without requiring coding expertise.


• Strong business acumen and analytical, structured problem-solving skills, with a proven ability to lead complex, cross-functional initiatives independently and translate strategy into measurable results.

Your Benefits & Perks...

• Generous PTO plan with paid holidays + floating holidays


• 100% paid Employee Healthcare on Day 1


• Eligible for all medical, dental, and vision benefits on Day 1


• 401k withemployermatch, vested on Day 1


• Opportunity to work for a growing, global organization.


• Ability to engage with clients and internal partners tomake an impact.


• Organization-wide focus on growth and development

Your Compensation…

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a remote position, and the salary range for most locations for this role is $80,632 - $136,397 annually. The salary range may vary based on experience and on the specific geographic location in which the candidate resides.

About ReSource Pro:

Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations and process engineering, and drive growth. Serving 2,000+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a recognized market leader in insurance workflow optimization, data and technology services, and strategic operating model transformation. Maintaining a 96%+ client retention rate for over a decade, ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times-placing it among the top 0.02% of repeat honorees across all sectors in the Inc. list's 40+ year history.

Equal Employment Opportunity Policy

ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.