Project Manager, Technology Services

ReSource Pro; Town of Florida (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

100% paid employee health insurance on

Day 1 benefits eligibility

Remote positions are Internet stipend-

401k with employer match

HSA/FSA available

Disability coverage

Generous PTO + floating holidays

Development and growth opportunities

Wellness program

Job summary

ReSource Pro in New York is seeking a Project Manager, Technology Services to lead multiple client-facing engagements, ensuring successful planning, execution, and delivery of software implementation projects. Manage timelines, budgets, risks, and stakeholder relationships to achieve outcomes.

The role requires 10+ years in IT/software delivery, a Bachelor's degree in a related field, and on-site work at the MIS office. PMP preferred; travel up to 25% may be required.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, IT or related field.
• 10+ years of software implementation or program/project management experience in IT/software delivery.
• PMP certification preferred but not required.

Responsibilities

• Develop detailed project plans with scope, timelines, deliverables and resources.
• Lead project teams from initiation through delivery, ensuring budget, timeline and quality adherence.
• Monitor scope and risk; escalate and resolve issues affecting schedule or cost.
• Serve as primary day-to-day contact for assigned clients across organizational levels.
• Provide timely updates and manage expectations; address escalations to maintain client confidence.
• Foster a respectful, collaborative, solution-oriented team environment.

Skills

Leadership

Communication

Stakeholder management

Risk management

Project coordination

Education

Bachelor's degree in CS/Software Eng/IT

Tools

MS Project

ClickUp

Insurity

Majesco

Guidewire

Duck Creek

Job description

Do you thrive on bringing order to complex, client-facing technology projects? Does leading cross-functional teams, to deliver real results energize you?

Come Join ReSource Pro!

Your Role

ReSource Pro is seeking a Project Manager, Technology Services to lead multiple client-facing engagements, ensuring the successful planning, execution, and delivery of software implementation and related projects. This role develops comprehensive project and resource plans, coordinates cross-functional teams, manages timelines and budgets, mitigates risks, and maintains strong client relationships to achieve desired outcomes.

We hire the best because our service is only as good as the people delivering it. We're committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self.

In this role, you will…

• Develop detailed project plans, including scope, timelines, deliverables, and resource allocation, ensuring alignment with client expectations
• Lead project teams from initiation through delivery, driving adherence to budget, timelines, and quality standards
• Monitor project scope and risk, proactively identifying, escalating, and resolving issues that could impact schedule, cost, or performance
• Serve as the primary day-to-day point of contact for assigned clients, building strong relationships from analyst to executive level
• Provide clear, timely, and transparent status updates, managing expectations and addressing escalations to maintain client confidence
• Foster a respectful, collaborative, and solution-oriented team environment

What You Need to be Successful…

• Must reside, and be willing to work on-site at the MIS office
• Bachelor's degree in Computer Science, Software Engineering, IT, or a related field
• PMP certification preferred, but not required
• 10+ years of relevant experience in software implementation or program/project management within IT/software delivery environments; P&C insurance experience preferred
• Proficiency in MS Project and project management tools (ClickUp preferred)
• Knowledge of policy administration, claims management, and vendor solutions (Insurity, Majesco, Guidewire, Duck Creek, etc.)
• Strong leadership skills, with the ability to influence without direct authority
• Excellent written and verbal communication skills
• Comfortable working both independently and in a team-oriented, collaborative environment, adapting to shifting priorities and timelines
• Ability to travel domestically up to 25% of the time
• Technological proficiency – able to learn, utilize, and navigate a variety of external and internal systems

Your Compensation…

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. The salary range may vary based on experience and on the specific geographic location in which the candidate resides.

Your Benefits & Perks…

• 100% paid employee health insurance available on Day 1
• Eligible for all medical, dental, and vision benefits on Day 1
• Remote positions are Internet stipend-eligible
• 401k with employer match, vested on Day 1
• HSA/FSA available
• Long Term and short-term disability employer-provided
• Generous PTO plan with paid holidays + floating holidays
• Development and growth opportunities
• Comprehensive wellness program and prioritization of employee health

Your Interview Process…

The standard interview process includes:

1. Behavioral interview with Talent Acquisition
2. Online talent assessment
3. Hiring Manager interview

*Additional interview steps may be added depending on the position or if further evaluation is needed.

Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.

About ReSource Pro:

Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations and process engineering, and drive growth. Serving 2,000+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a recognized market leader in insurance workflow optimization, data and technology services, and strategic operating model transformation. Maintaining a 96%+ client retention rate for over a decade, ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times—placing it among the top 0.02% of repeat honorees across all sectors in the Inc. list’s 40+ year history.

Equal Employment Opportunity Policy

ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.