Insurance Technician 1/2

State of Louisiana; Baton Rouge (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

The State of Louisiana's Department of Insurance is seeking an Insurance Technician 1/2 in Baton Rouge to assist with public records requests, maintain insurance company records and filings, and support administrative operations.

If you are organized and detail-oriented, you will provide information to the public and industry, enter data in agency systems, and help with mail and postage tasks. The position offers pay within established ranges and opportunities for progression.

Qualifications

• Two years of experience in administrative services.
• Ability to process public records requests and maintain records.
• Strong attention to detail and organization.
• Familiarity with state civil service rules and procedures.

Responsibilities

• Assist with processing public records requests by coordinating with divisions and providing responsive documents.
• Respond to requests for copies of documents, annual statements, and insurance company information.
• Provide general information to the public and industry by phone, correspondence, and in person.
• Research insurance company information using agency databases and records.
• Maintain and organize insurance company files and records.
• Enter, verify, and update data in agency databases and electronic systems.
• Review data entries for accuracy and report discrepancies.
• Handle mailing tasks and maintain postage equipment and reports.
• Assist with special projects and other duties as assigned.

Skills

Accountability

Customer focus

Policy compliance

Critical thinking

Ethics and integrity

Effective communication

Judgment

Stakeholder management

Tools

Postage equipment

Agency databases

Electronic records systems

Job description

The mission of the Department of Insurance is to enforce the insurance laws and regulations of the state impartially, honestly and expeditiously.

The Louisiana Department of Insurance is seeking an Insurance Technician 1/2 to join the Office of Management & Finance/Administrative Services Division. In this position, you will assist with public records requests, maintain insurance company records and filings, provide information to the public and insurance industry, and support the agency’s administrative operations. If you are organized, detail-oriented, and enjoy working with records and people, we encourage you to apply!

The ideal candidate possesses the following competencies:

Core Competencies:

• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.

Preferred Competencies:

• Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit.
• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
• Managing Stakeholders: The ability to identify key stakeholders, manage relationships, and align interests to move work forward.

Two years of experience in administrative services.

EXPERIENCE SUBSTITUTION: Every 15 semester hours earned from an accredited college or university will substitute for six months of the required experience.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

• Assist with processing public records requests by coordinating requests with appropriate divisions and providing responsive documents to requesters.
• Respond to requests for copies of documents, annual statements, insurance company information, and other records maintained by the Department.
• Provide general information and assistance to the public and insurance company representatives by phone, correspondence, and in person.
• Research insurance company information using agency databases, annual statements, and other available records.
• Maintain insurance company files and records, including correspondence, financial statements, tax statements, supplemental filings, and other documents.
• File, organize, review, and update records to ensure information is accurate, complete, and easily accessible.
• Enter, upload, and verify insurance company information, documents, and financial data in agency databases and electronic systems.
• Review data entries and records for accuracy and correct or report discrepancies as needed.
• Receive, sort, prepare, and distribute incoming and outgoing mail.
• Assist with maintaining postage equipment and postage funding and prepare related daily and monthly reports.
• Work with agency staff, insurance company representatives, and members of the public to provide information and assist with requests.
• Assist with special projects and perform other related duties as assigned.

Position-Specific Details:

Division/Location: Office of Management & Finance/Administrative Services Division

Appointment Type: Probational or Promotional

Career Progression: This position may be filled as an Insurance Technician 1 or 2, depending on the qualifications of the selected candidate.

Compensation: The salary will be determined based on qualifications and experience within the established pay range.

Contact Information:

Dr. Phillip Donagriche

Human Resources Division

Louisiana Department of Insurance

P.O. Box 94214

Baton Rouge, LA 70804

[e-mail]

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.