Insurance Specialist 1/2/3

Grambling State University; Baton Rouge (LA); On-site; USD 42,000 - 62,000; Full time

Job summary

Louisiana Department of Insurance seeks an Insurance Specialist 1/2/3 to join the SHIP Division within the Office of Consumer Advocacy & Diversity in Baton Rouge. The role focuses on counseling Medicare beneficiaries, researching policies, and conducting outreach to expand program impact.

Ideal candidates provide education on Medicare options, assist with enrollment, and maintain up-to-date knowledge of Medicare, Medicaid, and Social Security programs.

Qualifications

• Three years of experience in insurance, administrative services, investigations, or law enforcement; OR six years of full-time work experience in any field; OR a bachelor's degree.
• Experience substitution: every 30 semester hours earns one year of experience; max substitution 120 semester hours.

Responsibilities

• Provide counseling and education to Medicare beneficiaries regarding coverage options (Parts A–D and supplements).
• Assist individuals with enrollment in Medicare, prescription drug plans, and assistance programs.
• Research Medicare policies, federal regulations, and related programs to give accurate guidance.
• Communicate with beneficiaries via one-on-one counseling, calls, mail, and group presentations.
• Conduct outreach presentations, health fairs, and state-wide community education efforts.

Skills

Communicating Effectively

Demonstrating Accountability

Thinking Critically

Accepting Direction

Ethics and Integrity

Championing Continuous Improvement

Displaying Expertise

Making Accurate Judgments

Managing Risks

Using Data

Education

Bachelor's degree

Job description

Insurance Specialist 1/2/3

The mission of the Department of Insurance is to enforce the insurance laws and regulations of the state impartially, honestly and expeditiously.

The Louisiana Department of Insurance is seeking an Insurance Specialist 1/2/3to join the Office of Consumer Advocacy & Diversity/SHIP Division. This division administers the Senior Health Insurance Information Program (SHIP) and plays an important role in assisting Medicare beneficiaries, caregivers, and the public by providing unbiased information, counseling, and outreach related to Medicare coverage and benefits. In this position, you’ll research Medicare policies and federal regulations, provide counseling and outreach, and assist individuals with Medicare-related programs. If you enjoy helping others, interpreting regulations, and contributing to services that support Louisiana’s senior population, we encourage you to apply.

Ideal Candidate Competencies

Core Competencies

• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.

Preferred Competencies

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit.
• Championing Continuous Improvement: The ability to promote and implement ongoing enhancements in processes, products, services, or organizational culture.
• Displaying Expertise: The ability to demonstrate specialized knowledge, skills, and experience to apply subject-matter expertise in diverse and evolving contexts.
• Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
• Managing Risks: The ability to identify risks and take action to reduce their likelihood or impact in order to protect people, resources, and long-term goals.
• Using Data: The ability to collect, analyze, and use data to generate insights and inform decisions.

Three years of experience in insurance, administrative services, investigations, or law enforcement; OR

Six years of full-time work experience in any field; OR

A bachelor's degree.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

• Provide counseling and education to Medicare beneficiaries regarding Medicare coverage options, including Parts A, B, C, and D, as well as supplemental coverage.
• Assist individuals with enrollment in Medicare, prescription drug plans, and Medicare assistance programs.
• Research Medicare policies, federal regulations, and related programs such as Medicaid and Social Security to provide accurate guidance.
• Communicate with beneficiaries through one-on-one counseling, telephone, written correspondence, and group presentations.
• Conduct outreach presentations, participate in health fairs, and support community education efforts throughout the state.
• Collaborate with nonprofit organizations, community partners, and government agencies to expand program outreach and services.
• Maintain up-to-date knowledge of Medicare, Medicaid, and Social Security programs and policy changes.
• Document client interactions and services provided in required reporting systems and maintain accurate records.
• Prepare travel authorizations, expense reports, and required documentation for outreach activities.
• Participate in training initiatives, including “train-the-trainer” efforts for SHIP counselors.

Position-Specific Details

• Division/Location: Office of Consumer Advocacy & Diversity/SHIP Division
• Appointment Type: This position will be filled a 4 year job appointment, and may become a probational position in the future.
• Career Progression: This position may be filled as an Insurance Specialist 1, 2, or 3, depending on the qualifications of the selected candidate.
• Compensation: The salary will be determined based on qualifications and experience within the established pay range.

Contact Information

For further information about this vacancy, contact:

Dr. Phillip Donagriche

Human Resources Division

Louisiana Department of Insurance

P.O. Box 94214

Baton Rouge, LA 70804

[e-mail]

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.