Insurance Specialist 1/2/3

State of Louisiana; Baton Rouge (LA); Presencial; USD 42 000 - 54 000; Tempo integral

Resumo da oferta

Louisiana Department of Insurance is seeking an Insurance Specialist to support the Office of Consumer Advocacy & Diversity/SHIP Division in Baton Rouge. The role focuses on counseling Medicare beneficiaries, guiding enrollment, and researching policies to provide accurate information.

You will engage with community partners, present at health fairs, and help expand SHIP outreach across Louisiana. The position requires interpreting regulations and delivering unbiased guidance to seniors and

Qualificações

• Three years of experience in insurance, administrative services, investigations, or law enforcement.
• Six years of full-time work experience in any field.
• A bachelor's degree.

Responsabilidades

• Provide counseling and education to Medicare beneficiaries regarding Medicare coverage options, including Parts A, B, C, and D, as well as supplemental coverage.
• Assist individuals with enrollment in Medicare, prescription drug plans, and Medicare assistance programs.
• Research Medicare policies, federal regulations, and related programs such as Medicaid and Social Security to provide accurate guidance.
• Communicate with beneficiaries through one-on-one counseling, telephone, written correspondence, and group presentations.
• Conduct outreach presentations, participate in health fairs, and support community education efforts throughout the state.
• Collaborate with nonprofit organizations, community partners, and government agencies to expand program outreach and services.
• Maintain up-to-date knowledge of Medicare, Medicaid, and Social Security programs and policy changes.
• Document client interactions and services provided in required reporting systems and maintain accurate records.
• Prepare travel authorizations, expense reports, and required documentation for outreach activities.
• Participate in training initiatives, including “train-the-trainer” efforts for SHIP counselors.

Conhecimentos

Communicating Effectively

Accountability

Critical Thinking

Accepting Direction

Ethics and Integrity

Continuous Improvement

Expertise

Judgment

Risk Management

Data Usage

Formação académica

Three years of experience in insurance, admin services, investigations, or law enforcement

Six years of full-time work experience in any field

Bachelor's degree

Descrição da oferta de emprego

The mission of the Department of Insurance is to enforce the insurance laws and regulations of the state impartially, honestly and expeditiously.

The Louisiana Department of Insurance is seeking an Insurance Specialist 1/2/3 to join the Office of Consumer Advocacy & Diversity/SHIP Division. This division administers the Senior Health Insurance Information Program (SHIP) and plays an important role in assisting Medicare beneficiaries, caregivers, and the public by providing unbiased information, counseling, and outreach related to Medicare coverage and benefits. In this position, you’ll research Medicare policies and federal regulations, provide counseling and outreach, and assist individuals with Medicare-related programs. If you enjoy helping others, interpreting regulations, and contributing to services that support Louisiana’s senior population, we encourage you to apply.

The ideal candidate possesses the following competencies:

Core Competencies:

• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.

Preferred Competencies:

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit.
• Championing Continuous Improvement: The ability to promote and implement ongoing enhancements in processes, products, services, or organizational culture.
• Displaying Expertise: The ability to demonstrate specialized knowledge, skills, and experience to apply subject-matter expertise in diverse and evolving contexts.
• Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
• Managing Risks: The ability to identify risks and take action to reduce their likelihood or impact in order to protect people, resources, and long-term goals.
• Using Data: The ability to collect, analyze, and use data to generate insights and inform decisions.

Three years of experience in insurance, administrative services, investigations, or law enforcement; OR

Six years of full-time work experience in any field; OR

A bachelor's degree.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

• Provide counseling and education to Medicare beneficiaries regarding Medicare coverage options, including Parts A, B, C, and D, as well as supplemental coverage.
• Assist individuals with enrollment in Medicare, prescription drug plans, and Medicare assistance programs.
• Research Medicare policies, federal regulations, and related programs such as Medicaid and Social Security to provide accurate guidance.
• Communicate with beneficiaries through one-on-one counseling, telephone, written correspondence, and group presentations.
• Conduct outreach presentations, participate in health fairs, and support community education efforts throughout the state.
• Collaborate with nonprofit organizations, community partners, and government agencies to expand program outreach and services.
• Maintain up-to-date knowledge of Medicare, Medicaid, and Social Security programs and policy changes.
• Document client interactions and services provided in required reporting systems and maintain accurate records.
• Prepare travel authorizations, expense reports, and required documentation for outreach activities.
• Participate in training initiatives, including “train-the-trainer” efforts for SHIP counselors.

Position-Specific Details:

Division/Location: Office of Consumer Advocacy & Diversity/SHIP Division

Appointment Type: This position will be filled a 4 year job appointment, and may become a probational position in the future.

Career Progression: This position may be filled as an Insurance Specialist 1, 2, or 3, depending on the qualifications of the selected candidate.

Compensation: The salary will be determined based on qualifications and experience within the established pay range.

NO CIVIL SERVICE exam is required to be considered for this vacancy.

For further information about this vacancy, contact:

Dr. Phillip Donagriche

Human Resources Division

Louisiana Department of Insurance

P.O. Box 94214

Baton Rouge, LA 70804

[e-mail]

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.