Insurance Tech Project Manager - Client Delivery

Vertafore; Melville (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible First work environment (US)

Medical, vision & dental plans

401(k) with employer match

Parental Leave

Education & Legal Assistance

Job summary

Vertafore is seeking a Project Manager II to oversee client-facing projects and align development, professional services, and support teams. You will manage intake, scope, timelines, budgets, and client communications to ensure successful delivery.

The role emphasizes collaboration across departments and prioritization of enhancements and fixes. The position requires a strong background in project management, business analysis or product management in IT across insurance-related domains, with

Qualifications

• Bachelor’s Degree or relevant business experience.
• At least five years of project management experience.
• At least five years of client facing business analysis or product management in IT, marketing, customer service, HR, and development.
• Proven experience managing maintenance requests and/or multiple projects concurrently.
• Excellent written and verbal communication skills.
• Excellent interpersonal and negotiating skills.
• Strong organizational skills.
• Attention to detail with strong follow-through.
• Nice to have knowledge of Kanban; insurance or financial services experience is a plus.

Responsibilities

• Work closely with Tech Support on intake of client requests.
• Coordinate with professional services on managing projects, resources, timelines, and budgets.
• Collaborate across internal teams and departments.
• Communicate feasibility, cost estimates and timelines to clients.
• Coordinate between clients and developers to clarify requests or issues.
• Prioritize and schedule enhancements/projects for developers.
• Coordinate cross-team efforts with internal staff and third parties.
• Manage issues and risks that arise.
• Own client relationships and serve as escalation point for clients.
• Maintain regular communication with clients to identify priorities and provide updates.
• Learn IMS system navigation and troubleshooting.

Skills

Project management

Client-facing

Business analysis

Product management

Communication

Organizational skills

Attention to detail

Negotiation

Education

Bachelor’s Degree or relevant business experience

Job description

Vertafore is seeking a Project Manager II to oversee client-facing projects and align development, professional services, and support teams. You will manage intake, scope, timelines, budgets, and client communications to ensure successful delivery.

The role emphasizes collaboration across departments and prioritization of enhancements and fixes. The position requires a strong background in project management, business analysis or product management in IT across insurance-related domains, with