Insurance Tech Customer Success Lead for Enterprise Growth

Hanson Lee; Arcadia (CA); Hybrid; USD 170,000 - 207,000; Full time

Job summary

London InsurTech is seeking a Customer Success Lead to direct a Carrier CS team and personally manage 1–3 strategic insurance accounts. The role focuses on driving growth, proving ROI, and identifying expansion opportunities with Sales.

The successful candidate will coach discovery, manage stakeholder relationships up to executive level, and align customer health with measurable business outcomes.

Qualifications

• Knowledge of specialty, commercial or multinational carriers.
• Experience leading a Customer Success or Account Management team in insurance, InsurTech or complex B2B SaaS.
• A track record of growing adoption and footprint within enterprise accounts.
• Confidence with senior stakeholders, and the ability to turn product value into commercial outcomes.
• Sharp commercial judgement and curiosity when uncovering what customers really need.

Responsibilities

• Coaching your team in discovery, stakeholder management and growth strategy.
• Building relationships with carriers from operational users right up to the executive level.
• Deciding what good customer health looks like and acting early when it slips.
• Running strategic reviews that link results to a clear plan for growth.
• Creating the playbooks, frameworks and metrics the function will scale on.
• Working with Sales, Pre Sales, Data, Onboarding, Ops and Product to clear adoption blockers.

Skills

Specialty carriers knowledge

CSM leadership in insurance

Adoption growth in enterprise accounts

Executive stakeholder confidence

Commercial judgment

Job description

London InsurTech is seeking a Customer Success Lead to direct a Carrier CS team and personally manage 1–3 strategic insurance accounts. The role focuses on driving growth, proving ROI, and identifying expansion opportunities with Sales.

The successful candidate will coach discovery, manage stakeholder relationships up to executive level, and align customer health with measurable business outcomes.