Insurance Specialist I

UT Southwestern Medical Center; Dallas (TX); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

PPO medical plan from day one

100% preventive care coverage

Paid Time Off from day one

Retirement programs (TRS)

Paid parental leave

Wellness programs

Tuition reimbursement

PSLF qualified employer

Job summary

UT Southwestern Medical Center is hiring an Insurance Specialist I to verify benefits, obtain precertifications, and coordinate with patients and providers. The role involves EPIC ADT responsibilities, patient communication, and ensuring accurate data entry for scheduling and billing.

This full-time position supports a work-from-home setup within the Greater Dallas area, with the expectation of day shift coverage and collaboration with multiple departments to maintain service quality and

Qualifications

• 2 years of benefit verification/authorization experience or equivalent
• 1 year of customer service experience and 2 years in clinical/precertification/authorization
• 4–6 years end-user experience with MS Outlook/Word
• 4–6 years end-user experience with office equipment (fax/copier)

Responsibilities

• Monitor patient work queue to determine accounts needing verification
• Coordinate with physician offices for pre-certification and benefits
• Pre-register patient cases with accurate intake and eligibility data
• Verify insurance coverage and eligibility for scheduled services
• Enter authorization data accurately into EPIC ADT/hospital billing systems
• Communicate with patients about cost estimates for appointments
• Ensure exams are scheduled with correct class and indicators
• Maintain confidentiality and HIPAA compliance

Skills

Benefit verification

Pre-certification

Customer service

Clinical/medical knowledge

Outlook

Word processing

Fax/ copier

Education

High school diploma

Tools

EPIC ADT hospital billing system

Job description

Why UT Southwestern?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

Job Summary

UT Southwestern Medical Center has a new opportunity available for an Insurance Specialist I.

• Work From Home (WFH): Applicants will work from home. Candidates must live within the Greater DFW area. Additional details to be discussed during the interview.
• Shift: 8-hour days, Monday thru Friday. Additional details to be discussed during the interview.

Benefits

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

Required

Experience and Education

• Education High School
• Experience 2 years of benefit verification/authorization experience or equivalent. and 1 year Functional - Customer Service/Customer service and 2 years Functional - Clinical / Medical/Precertification/Predetermination/Authorizations/Verification and 4 years Technical - Desktop Tools/Microsoft Outlook/4-6 Years/End User and 4 years Technical - Desktop Tools/Microsoft Word/4-6 Years/End User and 4 years Technical - Office Equipment/Fax/Copier/4-6 Years/End User

Job Duties

• Monitors the correct patient work queue to determine accounts needing verification.
• Coordinates with physician's office and/or ancillary department regarding additional information needed to obtain pre-certification and insurance benefits.
• Maintains department productivity standards.
• Pre-registers patient cases by entering complete and accurate information prior to patient's arrival. Identifies and verifies all essential information pertaining to intake, insurance verification/eligibility, and precertification on all applicable patient accounts. Revises information in computer systems as needed
• Documents pertinent information and efforts in computer system based upon department documentation standards.
• Verifies insurance information by utilizing insurance websites or calling insurance companies to verify active coverage, deductible, copay and any other specific information needed in accordance to the verification guidelines.
• Create and call patients with cost estimate for scheduled appointments.
• Ensures all exams are scheduled with proper patient class and clinical indicators and coding nomenclature.
• Monitors, verifies, transcribes faxed documents to select insurance companies regarding authorization requests
• Accurately monitors, reviews, data enters and processes authorizations and validate that the requests are accurate, within the required timeline, and in compliance with the applicable insurance guidelines.
• Signs into and answers the assigned ACD line, documenting patient accounts per documentation expectations
• Follows strict quality measures of documents scanned into the electronic medical record and/or submitted to applicable insurance
• Protects the privacy and security of patient health information to ensure that confidentiality is maintained
• Counsels offices and/or patients when an out of network situation becomes apparent or other potential payor technicalities arise. Coordinates as needed with other departments/ancillary areas for special needs or resources.
• Verifies insurance coverage and eligibility for all applicable scheduled services specific to the type of procedure and/or exam, and site of service. Evaluates physician referral and authorization requirements and takes appropriate steps to ensure requirements are met prior to date of procedure. Tracks cases to resolution
• Coordinates with case management, physician's office and/or ancillary department regarding any additional information needed on their part to obtain pre-certification and insurance benefits
• Pre-Registers patient cases by entering complete and accurate information in EPIC ADT hospital billing system prior to the patient's arrival. Identifies/obtains/verifies all essential information pertaining to intake, insurance verification/eligibility and pre-certification on all applicable patients accounts with a 95% accuracy rate. Accurately revises information in computer systems as needed. Documents pertinent information and efforts in computer system based upon department documentation standards.
• Confirms accuracy of scheduled procedure/s, observation, surgical observation and day surgery patients when converted to inpatient status and validates that authorization codes match the service delivered including following best practice to obtained revised authorization for codes that are changed and have been communicated timely through proper channels.
• Contacts patient as appropriate to collect critical information and/or to advise of benefits information and "out of network" situations. Coordinates with the financial counselor or other entity as appropriate and per customer satisfaction guidelines. Adheres to HIPAA guidelines when contacting patient.
• Performs other duties as assigned.
• Demonstrates ongoing competency skills including above level problem solving skills and decision- making abilities.
• Maintains strictest confidentiality in accordance to policies and HIPAA guidelines.
• Enters accurately prior authorization data and in accordance with established guidelines, including diagnosis of service and procedure codes.
• Performs other related duties and projects as assigned.
• This job description should not be considered an exhaustive listing of all duties and responsibilities performed in this position. Our practice encourages all employees to develop personal and professional goals for themselves and will provide opportunities for continued growth and development.

Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

Primary Location

Texas-Dallas-5323 Harry Hines Blvd

Work Locations

5323 Harry Hines Blvd

Job

Insurance/Billing

Organization

844111 - Pre-Arrival Financial Services

Schedule

Full-time

Shift

Day Job

Employee Status

Regular

Job Type

Standard

Job Level

Individual Contributor

Job Posting

Sep 25, 2026, 11:20:32 PM