Clinic Staff Coordinator - Cardiology

UT Southwestern Medical Center; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

UT Southwestern Medical Center in Dallas, TX seeks a Clinic Staff Assistant to provide operational support and supervise clinic staff in a patient care setting. The role emphasizes customer service, adherence to policies, and professional conduct within a busy clinic.

The position involves coordinating scheduling, check-in/check-out, billing activities, and data gathering for reporting. It also includes training CSA staff, ensuring confidentiality, and collaborating with other departments to

Qualifications

• Education: High School Diploma or Bachelor's Degree in related field.
• Experience: 2 years at CSA II level or equivalent in patient care front/back office environments.
• Alternate: 6 months experience with a Bachelor's Degree in front/back office tasks.

Responsibilities

• Maintains high level of customer service for internal and external customers.
• Oversees clinic tasks: patient phone calls, check-in/check-out, billing, scheduling.
• Acts as preceptor to CSA staff and provides supervision and training.
• Provides feedback for performance reviews of CSA staff.
• Ensures adherence to policies and prepares monthly QA documents.

Skills

Customer service

Team supervision

Precepting

Data gathering

Confidentiality

Education

High School Diploma or equivalent

Bachelor's Degree in related field

Job description

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

Job Summary

Works under general supervision to provide operational support and working supervision of clinic staff services in a patient care setting. Ensures adherence to clinic policies, procedures, ethical standards, and professional conduct. Maintains and promotes a culture of professionalism and guides staff in following the clinic’s ethical code and standards of conduct.

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

Required

EXPERIENCE AND EDUCATION

• Education High School Diploma or equivalent or Bachelor's Degree in related field
• Experience 2 years of experience at the level of CSA II or equivalent performing in a patient care front office or back office environment (in areas such as admitting, insurance verification, billing, and scheduling) with High School Diploma or equivalent. or Six (6) months experience performing in a patient care front office or back office environment (in areas such as admitting, insurance verification, billing, and scheduling) with Bachelor's Degree.

Job Duties

• Maintains high level of customer service to all internal and external customers. Functions as patient "service recovery" expert as needed.
• Working Supervision Given:
• Oversees performance of tasks within function of clinic (patient phone calls, check-in, check-out, billing activities, scheduling, etc.). Provides working supervision to Clinic Staff Assistants (CSA staff) to ensure appropriate guidelines are followed.
• Functions as preceptor to ensure CSA staff receive orientation to work tasks. Creates and/or maintains templates for CSA staff functions as needed. Provides regular feedback and training to CSA staff regarding performance.
• Gives feedback to Clinic Staff Supervisor for performance reviews of CSA staff.
• Operations:
• Ensures adherence to policies and procedures; works with Clinic Staff Supervisor by assisting in recommendations and/or implementation of changes as necessary to maintain efficient clinic.
• Monitors "bump" list, handling of appointment cancellations, and overbooking approvals.
• May assist in coordinating scheduling services with affiliates (Parkland, Childrens, etc).
• May coordinate surgical block time and availability.
• Orders, stocks, and maintains variety of supplies, including office supplies and forms.
• Ensures integrity and availability of patient information by staff; maintains patient confidentiality in accordance with university and department policy.
• Performs CSA staff duties as necessary.
• Functions as liaison with other departments, offices, and divisions regarding clerical clinic functions as needed.
• Quality Assurance:
• Participates in phone audits as necessary.
• Assists Clinic Staff Supervisor with preparation of monthly quality assurance documents as required.
• Gathers data for analysis and reporting.
• Duties performed may include one or more of the following core functions: (a) Directly interacting with or caring for patients; (b) Directly interacting with or caring for human-subjects research participants; (c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or (d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT

Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

Primary Location

Texas-Dallas-5323 Harry Hines Blvd

Work Locations

5323 Harry Hines Blvd

Job

Clinical

Organization

701023 - Amb-Clinic Heart & Vascular Ce

Schedule

Full-time

Shift

Day Job

Job Type

Standard

Job Posting

Sep 25, 2026, 8:21:35 PM