Insurance Service Representative

Allstate Insurance Agency - Jason McMahan; Virginia Beach (VA); On-site; USD 45,760 - 70,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Dental insurance

Vision insurance

Paid time off

Tuition assistance

Job summary

Allstate Insurance Agency - Jason McMahan in Virginia Beach is looking for a customer-focused individual to manage service requests, assist with policy inquiries, and ensure client satisfaction. The role emphasizes strong communication and organizational skills, with a base salary of $22/hr plus commission opportunities. Expected total earnings range from $55,000 to $70,000 annually. The position provides competitive benefits and opportunities for advancement.

Qualifications

• Prior experience in customer service, insurance, or any relationship-based role is a plus.
• You're warm, patient, and easy to trust.
• You stay calm when customers are frustrated.

Responsibilities

• Be the voice customers hear when they call for payments or policy changes.
• Review customers' coverage at renewal.
• Spot opportunities to enhance customer coverage.

Skills

Natural communication

Organization

Customer service

Reliability

Job description

Benefits

Bonus based on performance

Competitive salary

Dental insurance

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

About this role

The McMahan Group is a 47-year Allstate agency in Virginia Beach. We take care of thousands of households across Hampton Roads — and we’re looking for someone who takes that seriously.

This role is built for someone who is genuinely good with people. You’ll be a real point of contact for our customers — helping them understand their coverage, handling service needs, reviewing their policies at renewal, and being there when they have a problem. The customers who feel taken care of stay. That’s the job.

There’s also commission upside here. When you identify an opportunity to better protect a customer and they take it, you earn for that. We’re looking for someone relational who earns naturally through doing the service job well.

What you’ll do

• Be the voice customers hear when they call — for payments, policy changes, coverage questions, and everything in between
• Review customers’ coverage at renewal and make sure they’re properly protected
• Spot natural opportunities to round out a customer’s coverage and have that conversation
• Retain customers who are thinking about leaving — listen to what’s going on and find a solution
• Keep accurate notes and follow‑ups in our agency management system so nothing falls through the cracks
• Work alongside our outside sales team to support a smooth customer experience from quote to service

Who we’re looking for

• You’re a natural communicator — warm, patient, and easy to trust
• You’re organized and reliable — you follow through, log your work, and don’t let things slip
• You stay calm when customers are frustrated and don’t take it personally
• You’re comfortable working in a small office where everyone knows what you’re doing
• Prior experience in customer service, insurance, or any relationship‑based role is a plus

Pay & Benefits

Base salary is $22/hr. ($45,760/year). On top of that, you earn commission when customers you serve add coverage, a monthly bonus tied to how well the agency retains its book, and a save bonus when a customer calls to cancel and you keep them. Solid performers in this role typically earn $55,000–$70,000 all in.