Insurance Service Leader: Own Outcomes & Process

The Juris Agency; Sainte Genevieve (MO); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Job summary

LaMarche & Schalow Insurance is seeking an experienced Customer Service Manager / Senior CSR to lead our service department while performing hands-on customer service. The role involves overseeing follow-up, coaching CSRs, and ensuring client and carrier items are completed on time.

The ideal candidate will have prior insurance agency experience, strong organizational and communication skills, and the ability to manage multiple priorities with accountability.

Qualifications

• Prior insurance agency experience is required.
• Strong organizational and follow-up skills are essential.
• Excellent written and verbal communication.
• Ability to manage multiple priorities without losing track of details.
• Leadership or Senior CSR/team-lead experience is a plus.

Responsibilities

• Provide day-to-day customer service and policy support for clients.
• Oversee daily workflow of the service department and follow-up items.
• Coach and support CSRs to meet service standards and deadlines.
• Escalate significant client or performance concerns to leadership.
• Handle policy changes, billing questions, renewals, and carrier communications.

Skills

Insurance experience

Organization

Follow-up

Communication

Multitasking

Accountability

Job description

LaMarche & Schalow Insurance is seeking an experienced Customer Service Manager / Senior CSR to lead our service department while performing hands-on customer service. The role involves overseeing follow-up, coaching CSRs, and ensuring client and carrier items are completed on time.

The ideal candidate will have prior insurance agency experience, strong organizational and communication skills, and the ability to manage multiple priorities with accountability.