Insurance Service & Data Entry Specialist

Triple-S; San Juan (PR); Sur place; USD 30 000 - 42 000; Plein temps

Résumé du poste

Triple-S is seeking an organized, detail-oriented professional to support office administrative processes in Puerto Rico. The role involves data entry, handling inquiries from insured prospects, and recording information in OnBase and LifePro systems under direct supervision.

The position requires an Associate's Degree or 60–64 credits with six months to one year of data entry and customer service experience. LOMA entry-level course is preferred. Equal opportunity employer.

Qualifications

• Associate's Degree or 60–64 credits from a recognized university or college.
• Six months to 1 year of experience in data entry and customer service.
• LOMA entry-level course preferred.

Responsabilités

• Makes and receives calls from insured prospects to confirm personal and health information.
• Use the Unity Form to collect information and record data in OnBase.
• Filter information to determine coverage eligibility and refer compliant cases to the new business area.
• Document phone call attempts when the customer is not contacted.
• Notify the district office or independent agent after multiple contact attempts.
• Record notes in LifePro regarding interview status.
• Support with correspondence returned by department mail.
• Report daily the number of PQs performed.
• Meet performance metrics on calls received, abandoned calls, and handling time.

Connaissances

Action Oriented

Collaborates

Instills Trust

Manages Ambiguity

Customer Delight

Formation

Associate's Degree

Description du poste

Triple-S is seeking an organized, detail-oriented professional to support office administrative processes in Puerto Rico. The role involves data entry, handling inquiries from insured prospects, and recording information in OnBase and LifePro systems under direct supervision.

The position requires an Associate's Degree or 60–64 credits with six months to one year of data entry and customer service experience. LOMA entry-level course is preferred. Equal opportunity employer.