Insurance Representative

MedSrv, LLC.; United States; Remote; USD 42,000 - 55,000; Full time

Job summary

MedSrv, LLC. is seeking an Insurance Follow-Up Representative for a full-time remote role in the United States. The position handles insurance claims and denials, follows up with payers, and resolves issues through clear communication with insurance companies, providers, and patients.

Required is a high school diploma or equivalent and at least one year of experience or training. You must work well in a team, concentrate for long periods, and be able to work effectively from home.

Qualifications

• Must have strong interpersonal skills for a close office setting.
• Ability to work efficiently from home while meeting requirements.
• Ability to concentrate for extended periods and work in a team.

Responsibilities

• Review and correct claims in work queues; rebill or appeal as needed within timelines.
• Communicate with insurance payers, providers, and patients to resolve disputes.
• Research missing payments and post them to correct accounts.
• Handle claim issues such as tertiary billing, W9 requests, refunds, and out-of-network verification.
• Coordinate with practices to obtain necessary corrections.
• Track denial or payment trends and report to management.
• Meet productivity goals within 90 days of employment.

Skills

Team player

Work from home efficiency

Concentration

Education

High school diploma or equivalent

Job description

As the healthcare industry continues to grow, so does the need for consistent, effective Revenue Cycle Management. AtMedSrv,we believe it takes more than just technology and technical expertise to make a difference. It takesinnovation,awillingness to adapt,and apassion to be the best. We are the difference in Revenue Cycle Management – guided by faith and committed to serving with integrity and compassion.

Position Summary

The Insurance Follow-Up Representative handles insurance claims and denials, follows up promptly with payers, and resolves issues through clear communication with insurance companies, providers, and patients. This position maintains accurate records, tracks progress, and supports process improvements for timely claim resolution.

Essential Duties and Responsibilities

Review and correct claims in work queues; rebill or appeal as needed within set timelines.

Communicate with insurance payers, providers, and patients to resolve disputes and ensure accurate claim processing.

Research missing payments and post them to the correct accounts.

Handle claim issues such as tertiary billing, W9 requests, WC/MVA claims, refunds, duplicate charges, and out-of-network verification.

Coordinate with practices to request or provide necessary corrections.

Track and report denial or payment trends to management.

Meet productivity and performance goals within 90 days of employment.

Education and Experience

High school diploma or equivalent

A minimum of one year experience and/or training; or equivalent combination or education and experience required.

Knowledge, Skills, and Abilities

Must have the ability to get along with others in a close office setting.

Must work efficiently at home meeting requirements.

Must have the ability to concentrate for extended periods of time.

Must be willing to function and cooperate as member of a team.

Work Environment and Physical Requirements

This is a full-time remote position.

Able to work at a computer for extended periods.

Occasionally lift up to 15 lbs.

Ready to make a difference in healthcare?

Apply today and join MedSrv — where we guide by faith and serve with heart.