Insurance Renewal Specialist

Long & Foster Inc.; Fredericksburg (VA); Hybrid; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

401(k) with employer match

Paid vacation (PTO)

Health Savings Account (HSA)

Dental insurance

Vision insurance

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Job summary

Long & Foster Inc. is seeking an Insurance Renewal Specialist to review client renewals, compare policies, and investigate premium increases. You will identify gaps in coverage, advise on risk management, and requote policies as needed within the agency management system.

In this role you will stay current on carrier policies, discounts, and underwriting guidelines, and you will report any potential errors or complaints to leadership. Strong communication and organizational skills are essential.

Qualifications

• Minimum of high school diploma or the equivalent.
• 2+ years in personal lines customer service.
• Working knowledge of insurance agency operations, coverages, rates, markets, and applicable insurance laws/codes.
• Excellent analytical, problem-solving, and decision-making skills.
• Excellent oral, written, and interpersonal communication skills.
• Proven automation, time management, and organizational skills.

Responsibilities

• Review and compare client’s current policies with their renewal policies and investigate the reason for any major increases in premium.
• Advise client’s regarding insurance coverages and risk management issues. Identify any additional insurance needs, gaps in coverage or possible incorrect/outdated information.
• Requote client’s policies as needed or as requested. Send applications/cancelation forms, issue new policies and enter information into the agency management system as needed.
• Stay up to date on carriers’ policies, packages, coverages, discounts and underwriting guidelines.
• Report immediately any circumstances that may lead to potential or actual HomeServices errors and omissions claims and/or any Department of Insurance or related complaints to VP, Insurance Operations and CEO.
• Perform any additional responsibilities as requested or assigned.

Skills

Customer service

Insurance knowledge

Communication

Analytical skills

Time management

Education

High school diploma

Job description

Responsible for reviewing client’s renewals, looking into premium increases, identifying any gaps in coverage or coverage errors or omissions, and remarketing accounts as needed.

Job Duties and Responsibilities (Essential Job Functions)

Common job activities are listed below; actual position responsibilities may vary. Refer to your manager or human resources for specific duties and performance expectations.

• Review and compare client’s current policies with their renewal policies and investigate the reason for any major increases in premium. (30-40%)
• Advise client’s regarding insurance coverages and risk management issues. Identify any additional insurance needs, gaps in coverage or possible incorrect/outdated information. (20‑30%)
• Requote client’s policies as needed or as requested. Send applications/cancelation forms, issue new policies and enter information into the agency management system as needed. (20-30%)
• Stay up to date on carriers’ policies, packages, coverages, discounts and underwriting guidelines. (5-10%)
• Report immediately any circumstances that may lead to potential or actual HomeServices errors and omissions claims and/or any Department of Insurance or related complaints to VP, Insurance Operations and CEO. (0-5%)
• Perform any additional responsibilities as requested or assigned. (0-5%)

Performance Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers, and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications

Education:

• Minimum of high school diploma or the equivalent.

Experience:

• 2+ years in personal lines customer service.

Knowledge and Skills:

• Working knowledge of insurance agency operations, coverages, rates, markets, and applicable insurance laws/codes.
• Thorough knowledge of all personal lines insurance products.
• Excellent analytical, problem-solving, and decision-making skills.
• Excellent oral, written, and interpersonal communication skills.
• Proven automation, time management, and organizational skills.

Other (licenses, certifications, schedule flexibility/OT, travel, etc.):

Wage:

$23.50 - $28.70 hourly; actual wage is based upon education and experience.

Benefits:

Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer

Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.