Quality Assurance & Training Spec - 43000535

Business and Financial Operations; Tallahassee (FL); On-site; USD 48,000 - 65,000; Full time

Job summary

Florida Department of Financial Services, Office of Insurance Regulation, seeks a Quality Assurance Training Specialist to develop training materials and deliver regulatory training to bureau staff. The role conducts quality audits of licensing functions to ensure staff competency in applications, records, education, and customer service operations.

The position may serve as a temporary team lead as needed and requires a willingness to travel within Florida.

Qualifications

• High school diploma or equivalent required.
• Experience collecting, evaluating, and analyzing data.
• Proficiency with Word, Excel, and Outlook.
• Two+ years in insurance industry or licensing regulation preferred.
• Experience teaching, training, or presenting preferred.
• Valid driver's license and willingness to travel within Florida.

Responsibilities

• Develop training materials and deliver regulatory training to bureau staff.
• Conduct quality audits of licensing functions to ensure accuracy and compliance.
• Ensure staff competency in applications, records, education, and customer service operations.
• May serve as temporary team lead as needed.

Skills

Data analysis

Training delivery

Regulatory training

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

This Quality Assurance Training Specialist role in the Florida Department of Financial Services, Office of Insurance Regulation, develops training materials and delivers regulatory training to bureau staff while conducting quality audits of licensing functions. The position is responsible for ensuring staff competency in applications, records, education, and customer service operations, and may serve as temporary team lead as needed.

Key qualifications:

• High school diploma or equivalent
• Experience collecting, evaluating, and analyzing data
• Proficiency with Microsoft Word, Excel, and Outlook
• Two or more years of professional experience in insurance industry or insurance agent licensing regulation (preferred)
• Experience teaching, training, or delivering presentations (preferred)
• Valid driver's license and willingness to travel within Florida