Insurance QA Analyst – Claims & Data Quality

Seek Now; Louisville (KY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K with company match

Paid time off

Short-term disability insurance

Long-term disability insurance

AD&D insurance

Life insurance

Job summary

Seek Now is seeking a Quality Assurance (QA) Associate to review insurance claim inspection reports for accuracy and overall quality in accordance with established company standards prior to submittal to our customers. The QA Associate will schedule appointments with our customers and resolve daily issues with our field inspectors.

The ideal candidate is very detailed-oriented, loves analyzing reports, reports quality trends to the appropriate internal leaders, and has experience in property and

Qualifications

• High school diploma required.
• Minimum of three (3) years of experience in the customer service industry required.
• Previous experience with quality assurance related to documentation, standards, and processes preferred.
• Previous experience in the property and casualty insurance industry a plus.
• Experience with Microsoft Outlook, Word, and Excel required.

Responsibilities

• Review and correct completed proprietary inspection reports to ensure standards are met or exceeded.
• Identify quality issue trends and close out job orders.
• Answer and resolve inbound calls from field inspectors, homeowners, and customers.
• Schedule outbound appointments as needed.
• Monitor emails and support daily tasks with internal teams.
• Escalate customer issues when appropriate.
• Perform other duties as assigned.

Skills

Detail-oriented

Customer service

Quality assurance

Documentation

Problem solving

Education

High School Diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Seek Now is seeking a Quality Assurance (QA) Associate to review insurance claim inspection reports for accuracy and overall quality in accordance with established company standards prior to submittal to our customers. The QA Associate will schedule appointments with our customers and resolve daily issues with our field inspectors.

The ideal candidate is very detailed-oriented, loves analyzing reports, reports quality trends to the appropriate internal leaders, and has experience in property and