Property Claims QA Lead — Compliance & Excellence

California FAIR Plan Association; Los Angeles (CA); Remote; USD 95,000 - 125,000; Full time

Job summary

California FAIR Plan Association seeks a Claims Quality Assurance Supervisor to lead the QA team, oversee file reviews, and ensure CDI compliance. The role includes mentoring staff, developing QA policies, and coordinating with claims examiners on coverage analyses.

Responsibilities include managing audits, calibrations, and reporting, reviewing repair estimates for adherence to guidelines, and driving improvements in claim handling practices to deliver accurate, consistent service.

Qualifications

• Strong knowledge of quality assurance and property claims.
• Excellent written and verbal communication skills.
• Ability to oversee multiple projects and priorities effectively.

Responsibilities

• Lead the QA team and supervise QA Representatives and Analysts.
• Oversee file reviews for accuracy and CDI compliance.
• Develop and implement QA policies, procedures, and workflows.
• Manage monthly file audit calibrations and report results.
• Coordinate with CDI and claims examiners on coverage analyses.
• Provide training and feedback to staff to improve audit results.
• Create training materials and QA tools to promote consistency.
• Lead QA software and report implementation projects.

Skills

Quality assurance

Property claims

Organizational skills

Communication skills

MS Office

Xactimate

Education

Bachelor’s degree

CEA Certification

Tools

MS Office

Xactimate

Job description

California FAIR Plan Association seeks a Claims Quality Assurance Supervisor to lead the QA team, oversee file reviews, and ensure CDI compliance. The role includes mentoring staff, developing QA policies, and coordinating with claims examiners on coverage analyses.

Responsibilities include managing audits, calibrations, and reporting, reviewing repair estimates for adherence to guidelines, and driving improvements in claim handling practices to deliver accurate, consistent service.