Insurance Policy & Member Support Specialist

AAA Auto Club Enterprises; Victorville (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health coverage

401(k) + Pension

Tuition assistance

Floating holidays

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises in California is seeking a customer service professional to provide insurance service and clerical support to our agents and members in branch offices. You will assist members with answering questions, taking payments, counseling, and making changes to Property & Casualty policies.

The role offers comprehensive training and the opportunity to grow within a best-in-class organization that delivers legendary service, with responsibilities including policy maintenance,

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience.
• Bilingual skills in English and Spanish, preferred.
• Experience working in a sales environment strongly preferred.
• Must be proficient in using Microsoft Office software products.
• Excellent communication and interpersonal skills, superior organizational skills and a commitment to maintaining superior customer relationships.

Responsibilities

• Maintenance and servicing of insurance policies
• Verifying new business applications
• Processing insurance and membership payments
• Updating electronic member information
• Maintaining filing systems and typing

Skills

Customer service

Bilingual English/Spanish

Communication skills

Organizational skills

Interpersonal skills

MS Office

Education

High school diploma

Tools

Microsoft Office

Job description

AAA Auto Club Enterprises in California is seeking a customer service professional to provide insurance service and clerical support to our agents and members in branch offices. You will assist members with answering questions, taking payments, counseling, and making changes to Property & Casualty policies.

The role offers comprehensive training and the opportunity to grow within a best-in-class organization that delivers legendary service, with responsibilities including policy maintenance,