The insurance payment poster accurately and promptly posts insurance payments, adjustments, and denials to patient accounts for the hospital and associated clinics. This position supports accurate account balances, timely follow-ups, and efficient revenue cycle operations.
Pay Scale: Full-Time, Non Exempt
Reports To: Revenue Cycle Manager
Location: Seminole Hospital District
Responsibilities
- Post insurance payments from electronic remittance advice (ERA), explanation of benefits (EOBs), checks, and electronic funds transfers (EFTs).
- Apply contractual adjustments, deductibles, copayments, and coinsurance according to payer remittance information and facility policies.
- Reconcile payment batches to remittance totals and funds received, researching and resolving discrepancies.
- Review remittance information for underpayments, overpayments, denials, and incorrect adjustments; route issues to the appropriate staff for follow-up.
- Transfer patient responsibility and remaining insurance balances to the appropriate account or payer.
- Identify credit balances and potential refunds for review and approval.
- Record payment reversals, recoupments, and corrected payments accurately.
- Maintain clear account notes and support payment documentation.
- Communicate with billing, collections, and patient access staff to resolve account issues.
- Protect patient confidentiality and follow HIPAA requirements and facility policies.
- Meet established productivity, accuracy, and posting turnaround expectations.
- Perform other related duties as assigned.
Education and Experience Requirements
- High School diploma or equivalent required.
- Previous medical payment posting, billing, bookkeeping, or related experience preferred.
- Knowledge of insurance terminology, EOBs, ERAs, contractual adjustments, and patient responsibility.
- Familiarity with Medicare, Medicaid, and commercial insurance payments preferred.
- Strong attention to detail basic math skills, and problem-solving abilities.
- Ability to manage multiple tasks and work independently.
- Experience using electronic health record or patient accounting systems preferred.
- Payment integrity and reconciliation.
- Strong ability to interpret explanation of benefits (EOBs) and remittance advices (Ras).
- Familiarity with the HIPAA standard electronic (835) healthcare transaction is a plus.
Supervisory Responsibility:
None
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- moderate periods of sitting/standing/walking