Insurance Ops Intern: AI, Analytics & Strategy

MERCY COLLEGE; Village of Dobbs Ferry (NY); On-site; USD 28,000 - 40,000; Full time

Job summary

New York Life Direct Insurance Operations Internship offers hands-on experience in project management, analytics, and process improvement within a 10-week summer program. The position emphasizes collaboration with senior leaders and cross‑functional partners, with exposure to AI-enabled solutions and digital transformation initiatives.

Interns will develop presentations, leverage Excel, MicroStrategy, and Tableau for insights, and participate in mentorship events and case studies.

Qualifications

• Strong analytical, critical‑thinking, and problem‑solving skills.
• Excellent written, verbal, and presentation communication skills.
• Ability to translate data, research, and complex information into clear, actionable insights and recommendations.

Responsibilities

• Support planning, tracking, and execution of operational projects and strategic initiatives.
• Conduct research and analyze workflows, data, and performance metrics to identify trends and opportunities for improvement.
• Evaluate existing processes and recommend simplifications to improve efficiency and customer/employee experience.
• Contribute to digital transformation, customer service optimization, and strategic priorities across Insurance Operations.
• Explore and prototype AI-enabled solutions to streamline processes and enhance decision‑making.

Skills

Analytical thinking

Communication skills

Data interpretation

Data fluency

Team collaboration

Education

Undergraduate degree (rising junior/senior)

Tools

Excel

MicroStrategy

Tableau

Job description

New York Life Direct Insurance Operations Internship offers hands-on experience in project management, analytics, and process improvement within a 10-week summer program. The position emphasizes collaboration with senior leaders and cross‑functional partners, with exposure to AI-enabled solutions and digital transformation initiatives.

Interns will develop presentations, leverage Excel, MicroStrategy, and Tableau for insights, and participate in mentorship events and case studies.