Insurance Operations Intern

MERCY COLLEGE; Village of Dobbs Ferry (NY); Hybrid; USD 28,000 - 40,000; Full time

Job summary

New York Life Direct Insurance Operations Internship offers hands-on experience in project management, analytics, and process improvement within a 10-week summer program. The position emphasizes collaboration with senior leaders and cross‑functional partners, with exposure to AI-enabled solutions and digital transformation initiatives.

Interns will develop presentations, leverage Excel, MicroStrategy, and Tableau for insights, and participate in mentorship events and case studies.

Qualifications

• Strong analytical, critical‑thinking, and problem‑solving skills.
• Excellent written, verbal, and presentation communication skills.
• Ability to translate data, research, and complex information into clear, actionable insights and recommendations.

Responsibilities

• Support planning, tracking, and execution of operational projects and strategic initiatives.
• Conduct research and analyze workflows, data, and performance metrics to identify trends and opportunities for improvement.
• Evaluate existing processes and recommend simplifications to improve efficiency and customer/employee experience.
• Contribute to digital transformation, customer service optimization, and strategic priorities across Insurance Operations.
• Explore and prototype AI-enabled solutions to streamline processes and enhance decision‑making.

Skills

Analytical thinking

Communication skills

Data interpretation

Data fluency

Team collaboration

Education

Undergraduate degree (rising junior/senior)

Tools

Excel

MicroStrategy

Tableau

Job description

Job Requisition ID: 94785

Location Designation: Hybrid - 3 days per week

Shape your future with a dynamic internship experience at New York Life. Your internship journey is designed to challenge you through hands‑on work experience that will equip you with valuable skills you can use anywhere. You will build your network through collaboration and connection with talented interns and experienced employees through team‑building activities, mentorship programs, and social events. By the end of your internship, you'll be equipped with new skills, meaningful business experience, and a network that will propel you forward in your career journey.

Role Overview:

New York Life Direct is an industry leader in direct-to-consumer life insurance, delivering streamlined coverage directly to individuals. Insurance Operations for NYL Direct is based in Tampa, FL and includes the Direct Call Center, Claims Operations, Policy Administration, and Underwriting Operations. Our team of 300+ employees supports more than two million direct-to-consumer policy owners. Our mission is simple and powerful: "Do the right thing for all customers, every day."

Beginning in June and ending in August, this 10‑week summer internship program provides hands‑on experience within the Strategy & Support organization of Insurance Operations. This team enables our production areas through training and procedures, quality assurance, reporting and analytics, fraud prevention, customer insights, digital customer service capabilities, project management, process improvement, and strategic planning.

This hybrid role includes in‑office collaboration in our Tampa office Tuesday through Thursday and provides meaningful interaction with senior leaders, cross‑functional partners, and fellow interns. Interns will have the opportunity to contribute to real business priorities, develop solutions, and see how their work can improve the employee and customer experience.

What You’ll Do:

As a NYL Direct Insurance Operations Intern, you will contribute to operational excellence through project management, business analysis, process improvement, technology, and strategy initiatives that directly impact customer experience and operational performance.

During the summer, you will:

• Support the planning, tracking, and execution of operational projects and strategic initiatives, with opportunities to own defined deliverables.
• Conduct research and analyze workflows, process data, customer insights, and performance metrics to identify trends, root causes, and opportunities for improvement.
• Evaluate existing business processes and recommend opportunities to simplify work, reduce manual effort, improve efficiency, and enhance the customer and employee experience.
• Contribute to digital transformation, customer service optimization, and other strategic priorities across Insurance Operations.
• Explore, design, prototype, and test AI-enabled solutions - including custom GPTs, AI agents, workflow automations, or similar emerging technologies to streamline processes, improve knowledge access, support decision‑making, and enhance employee productivity.
• Apply Generative AI and other emerging technologies responsibly to support research, analysis, process documentation, ideation, and business deliverables while adhering to applicable company policies and data protection standards.
• Develop presentations, executive summaries, business cases, process maps, and stakeholder updates that translate analysis into clear, actionable recommendations.
• Utilize analytical and reporting tools such as Excel (including pivot tables, charts, and data modeling) and visualization platforms such as MicroStrategy or Tableau to generate insights and communicate findings.
• Collaborate with team members and cross‑functional partners to understand business challenges, gather requirements, evaluate potential solutions, and support implementation.
• Participate in professional development workshops, networking events, mentorship opportunities, and fireside chats with senior leaders.
• Partner with team members on case studies and special projects, culminating in a final presentation or solution demonstration that highlights findings, recommendations, and business impact.

What You’ll Bring:

• Strong analytical, critical‑thinking, and problem‑solving skills.
• Excellent written, verbal, and presentation communication skills.
• Ability to translate data, research, and complex information into clear, actionable insights and recommendations.
• Comfort working with data, metrics, and reporting tools.
• Curiosity about emerging technologies, including Generative AI, automation, and their potential application to business and operational challenges.
• Ability to learn new technologies and tools quickly; prior experience building AI solutions is a plus but not required.
• Ability to collaborate effectively in a team‑oriented, cross‑functional environment.
• Initiative, intellectual curiosity, adaptability, and a continuous‑improvement mindset.
• Interest in operations, strategy, project management, technology, analytics, and customer experience.

Required Skills:

• Rising Junior or Senior pursuing an undergraduate degree in Business, Operations, Analytics, Management, or a related field at an accredited four‑year college or university.
• Demonstrated leadership, initiative, or meaningful involvement in campus, professional, or community activities.

Work Authorization

To be eligible for this program, you must be authorized to work in the U.S. We do not offer employment‑based immigration sponsorship for this program. This program is not available to individuals working under OPT or CPT.

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Pay Transparency

Salary Range: $25/hr

Overtime eligible: Nonexempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Diversity Promise

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune's World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

(14sep2026pgmak)