Insurance Operations Strategy Consultant - Senior Associate

PwC; Atlanta (GA); On-site; USD 77,000 - 202,000; Full time

Job summary

PwC is seeking a Life, Annuity & Group Benefits Operations Consultant - Senior Associate in Atlanta to analyze insurance operations, develop process models, and leverage data analytics to improve customer service and effectiveness. You will build client relationships, mentor junior staff, and contribute to diverse, innovative projects in a collaborative team environment.

Ideal candidates have a Bachelor's degree and at least 4 years of experience, with strong analytical and market-insight

Qualifications

• Bachelor's degree required.
• Minimum 4 years of experience.

Responsibilities

• Analyzing complex customer service operations within life, annuity, and group benefits sectors.
• Developing and implementing business process modeling to enhance service delivery models.
• Utilizing business data analytics to provide insights into customer satisfaction and service excellence.
• Collaborating with teams to redesign processes for optimized service delivery.
• Engaging in market research to support customer insight and market understanding.

Skills

Analytical thinking

Data analytics

Customer relationship management

Market research

Process redesign

Education

Bachelor's degree

Job description

PwC is seeking a Life, Annuity & Group Benefits Operations Consultant - Senior Associate in Atlanta to analyze insurance operations, develop process models, and leverage data analytics to improve customer service and effectiveness. You will build client relationships, mentor junior staff, and contribute to diverse, innovative projects in a collaborative team environment.

Ideal candidates have a Bachelor's degree and at least 4 years of experience, with strong analytical and market-insight