Insurance Operations Lead for AI Policy Lifecycle

Mercor; Dallas (TX); On-site; USD 83,000 - 138,000; Full time

Job summary

Mercor is partnering with a leading AI lab to train frontier models on high-quality insurance reasoning data. We're hiring Policy Administration and Insurance Operations Managers to design realistic policy-processing and servicing scenarios, evaluate model outputs against standards, and help shape how AI reasons about the policy lifecycle.

We welcome professionals who have managed or performed policy issuance, endorsements, billing, renewals, cancellations, document production, quality control,

Qualifications

• 2+ years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management.
• Understand the chronological policy lifecycle from intake to retention.
• Hands-on experience with policy administration systems, workflow queues, transaction controls, or quality-assurance processes.
• Translate policy and procedural requirements into precise operational steps.
• Excellent written communication, process discipline, and high attention to detail.
• Distinguish administrative execution from underwriting, claims, legal, and actuarial decisions.

Responsibilities

• Design realistic scenarios involving application intake, binding, issuance, endorsements, certificates, billing, audits, renewals, cancellations, reinstatements, and policy-document delivery.
• Create work products such as processing instructions, transaction reviews, exception-handling plans, service communications, and operational quality checks.
• Write "golden" reference responses at experienced insurance-operations quality.
• Grade AI-generated responses against structured rubrics for procedural accuracy, completeness, sequencing, and adherence to service standards.
• Identify incorrect effective dates, missing documentation, improper transaction handling, and confusion between operational processing and substantive underwriting decisions.
• Provide written feedback the research team uses to improve model behavior.
• Participate in onboarding office hours and calibration sessions.

Skills

Policy administration

Insurance operations

Quality assurance

Process discipline

Job description

Mercor is partnering with a leading AI lab to train frontier models on high-quality insurance reasoning data. We're hiring Policy Administration and Insurance Operations Managers to design realistic policy-processing and servicing scenarios, evaluate model outputs against standards, and help shape how AI reasons about the policy lifecycle.

We welcome professionals who have managed or performed policy issuance, endorsements, billing, renewals, cancellations, document production, quality control,