Insurance Onboarding and Licensing Operations Supervisor

AAA Club Alliance; Wilmington (DE); On-site; USD 47,000 - 88,000; Full time

Benefits offered by this job

Annual Bonus Eligibility

401(k) plan with company match up to 7

Paid time off + 8 holidays

Free AAA Membership

Health & Wellness Program

Health Concierge Service

Life Insurance

Short Term/Long Term Disability

Professional development & tuition Rea

Job summary

AAA Club Alliance is seeking a Supervisor for Insurance Onboarding & Licensing Operations to lead onboarding, licensing and compliance across revenue enablement. You will coordinate with stakeholders to ensure hires are compliant and ready to perform, while driving process improvements.

The role oversees licensing execution and metrics, mentors staff, and partners with HR, training, and operations to support scalable onboarding and licensing programs.

Qualifications

• Bachelor’s degree preferred; equivalent combination of education and relevant experience may be considered.
• 5 years of experience in insurance operations, onboarding, licensing, compliance.
• 2 years of supervisory/leadership experience preferred.
• Active insurance producer license, or ability to obtain within established timeframe may be required.
• Knowledge of state insurance licensing requirements, regulatory standards, and compliance controls.

Responsibilities

• Lead end-to-end onboarding and licensing from offer to production readiness, coordinating steps with stakeholders.
• Administer compliance controls to ensure licensed agents are permitted to sell.
• Lead process standardization to improve cycle time and reduce risk.
• Collaborate with HR, training, QA, and operations to align processes and resolve issues.
• Monitor metrics like time-to-productivity and licensing timelines, providing insights to leadership.

Skills

Supervisory experience

Onboarding processes

Regulatory compliance

Project management

Lean/Six Sigma

Education

Bachelor’s degree in Business Administration, Insurance, Human Resources, Operations Management, or related field

Tools

Agent Sync

Job description

AAA Club Alliance is hiring for a Supervisor, Insurance Onboarding & Licensing Operations to join our team! The Supervisor leads onboarding and licensing operations for revenue enablement and to ensure new hires are compliant, prepared, and ready to perform.

What We Offer:

As part of our team, you’ll enjoy a total rewards package designed to support your well-being, growth, and work-life balance. Our package includes:

• Competitive annual salary; the starting base compensation for this position is: $46,988-$87,875*
• Annual Bonus Eligibility
• Generous accrued paid time off (PTO) + 8 paid holidays
• 401(K) plan with company match up to 7%
• Professional development opportunities and tuition reimbursement
• Paid time off to volunteer & company-sponsored volunteer events throughout the year
• Other benefits include a free AAA Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability

* The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.

Primary Responsibilities:

• Lead the end-to-end onboarding and licensing process from offer acceptance through production readiness, coordinating required steps across stakeholders, supporting hiring managers, and overseeing licensing execution, tracking, issue resolution, and record maintenance in Agent Sync.
• Administer compliance controls to ensure only appropriately licensed and authorized agents are permitted to sell, and to maintain adherence to applicable regulatory and internal policy requirements.
• Lead process standardization, optimization, and control design to improve cycle time, reduce risk, and support scalable onboarding and licensing operations.
• Partner with hiring managers and cross-functional teams, including Human Resources, training, quality assurance, and operations, to align processes, resolve issues, and support execution.
• Monitor, analyze, and report key operational metrics, including time-to-productivity, licensing timelines, and retention indicators, and provide insights to leadership to support decision-making and continuous improvement.
• Supervise, coach, and develop team members by establishing clear expectations, promoting accountability, and supporting performance and professional growth.
• Identify, elevate, and resolve operational exceptions, delays, errors, and compliance risks to minimize disruption and maintain process integrity.
• Serve as a subject matter resource for onboarding and licensing policies, procedures, and tools, including maintaining related documentation and team resources.
• Lead or support cross-functional and strategic initiatives that enhance onboarding and licensing effectiveness, readiness, and business growth.
• Process vendor invoices for Insurance Systems, including Agent Sync.
• Other duties as assigned.

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Insurance, Human Resources, Operations Management, or a related field preferred; equivalent combination of education and relevant experience may be considered.
• 5 years of experience in insurance operations, onboarding, licensing, compliance, or a related function required.
• 2 years of supervisory, team lead, or people leadership experience preferred.
• Experience overseeing multi-step onboarding and/or licensing workflows in a regulated environment required.
• Project management, Lean/Six Sigma, or insurance operations certifications preferred.
• Active insurance producer license, or the ability to obtain within an established timeframe, may be required based on business need.
• Knowledge of state insurance licensing requirements, regulatory standards, and compliance controls.

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.