Insurance Office Intern: Customer Service & Growth

Hollickinsurance; Bethel Park (Allegheny County); On-site; USD 13,000 - 16,000; Part time

Benefits offered by this job

Opportunity for advancement

Training & development

Bonus based on performance

Flexible schedule

Job summary

Britney Hollick State Farm in Bethel Park, PA is offering an internship to support administrative duties and customer relations. The role emphasizes organized, customer-focused work with growth potential and income opportunities.

The intern will handle inquiries about claims and billing, answer calls and emails, and proactively reach out to new and existing customers to review or expand insurance plans. Training and a friendly team are provided.

Qualifications

• Must be a full-time student currently enrolled in an undergraduate or post-graduate program throughout the duration of the internship.
• Ability to work collaboratively as part of a team, as well as operate independently.
• Effective customer service and interpersonal skills, including the ability to create, build, and maintain relationships with internal and external parties.
• Prioritization, time management, communication, and organizational skills to meet deadlines while maintaining attention to detail.

Responsibilities

• Assist the business goals of the insurance agency with mutually agreed-upon expectations.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding claim submissions and billing clarification.
• Be able to answer and make phone calls, send and respond to emails and texts. Direct customers to the appropriate licensed team member.
• Reach out proactively to new customers to gain their business and current customers to review their current insurance plan.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Skills

Customer service

Interpersonal skills

Teamwork

Time management

Communication

Organizational skills

Prioritization

Education

Full-time student enrolled in undergrad or post-grad program

Job description

Britney Hollick State Farm in Bethel Park, PA is offering an internship to support administrative duties and customer relations. The role emphasizes organized, customer-focused work with growth potential and income opportunities.

The intern will handle inquiries about claims and billing, answer calls and emails, and proactively reach out to new and existing customers to review or expand insurance plans. Training and a friendly team are provided.