Insurance Lead & Service Specialist

Alliant Insurance Services; Omaha (NE); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Equal opportunity employer

Job summary

Alliant Insurance Services is seeking a Customer Service/Leads Development Representative to support independent agents by calling and internet inquiries, promoting our insurance product portfolio, and delivering qualified leads to licensed agents.

The role emphasizes strong English communication, reliability, and use of lead management tools in a fast-paced environment, with opportunities for professional growth within the Alliant family.

Qualifications

• High School Diploma or GED.
• One or more years customer service experience.
• Customer service or call center experience.
• Strong verbal and written proficiencies of the English language.

Responsibilities

• Place and receive outbound and inbound calls related to the development of insurance leads. Promote the company's product portfolio and provide service assistance to consumers; Respond to consumer inquiries through calls both inbound and outbound as well as internet inquiries. Deliver prepared scripts to prospects and leads with the intent of delivering a qualified prospect or lead to a Licensed Agent. Communicate with consumers regularly regarding rate changes, new product offerings, additional product information, and new policy issuance. Monitor compliance with program reporting rules and service requirements. Update and maintain proprietary Lead Advantage System in accordance with policies and procedures. Document each and every consumer contact with detailed notes;

Skills

Insurance knowledge

Verbal communication

Written communication

Customer service

Call center experience

Time management

Organization

Microsoft Office

Problem solving

Interpersonal skills

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

PowerPoint

Adobe Acrobat

MS Outlook

Job description

Alliant Insurance Services is seeking a Customer Service/Leads Development Representative to support independent agents by calling and internet inquiries, promoting our insurance product portfolio, and delivering qualified leads to licensed agents.

The role emphasizes strong English communication, reliability, and use of lead management tools in a fast-paced environment, with opportunities for professional growth within the Alliant family.