Insurance - Guest Claims Representative

Apex Systems, LLC; Kissimmee (FL); On-site; USD 66,000 - 74,000; Part time

Job summary

Apex Systems in Kissimmee, FL is seeking a dedicated Insurance - Guest Claims Representative to conduct onsite investigations and evaluate liability exposure for guest claims. You will resolve cases through negotiations with guests and attorneys while supporting leadership with clear, data-driven presentations.

The role requires a Florida All-Lines Adjusters license (520/620), strong knowledge of property and casualty insurance, and proficiency with Microsoft Office and claims systems.

Qualifications

• High School Diploma or equivalent required.
• Experience in property and casualty insurance and standard claims handling practices.
• Active Florida All-Lines Adjusters license (520/620) in good standing required.
• Proficiency with Microsoft Office and claims systems (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Conduct onsite investigations and evaluate liability exposure for guest claims.
• Negotiate and resolve claims directly with guests and attorneys.
• Deliver training and presentations to leadership at various levels.
• Participate in departmental initiatives to meet strategic goals.
• Handle after-hours on-call incidents as needed.
• Operate within automated claims systems and paperless workflows.

Skills

Property and casualty insurance

Deadline-driven

Bilingual (preferred)

Education

High School Diploma or equivalent

Tools

All-Lines Adjusters License (FL 520/620)

Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

Claims management systems

Scene investigations

Job description

## Job Description# Insurance - Guest Claims RepresentativeApply**Job#: 3058034****Job Description:**Insurance - Guest Claims Representative**Location:** Kissimmee, Florida (On-site)Role OverviewOur organization is seeking a dedicated professional to provide immediate guest liability claims services. You will exhibit outstanding customer service with a strong understanding of brand management. The primary focus of this position involves conducting onsite investigations, evaluating liability case exposure, and resolving claims directly with guests and legal representatives. You will also deliver presentations to leadership and participate in initiatives to meet the department's strategic goals.Key Responsibilities* Conduct onsite investigations and evaluate liability case exposure for guest claims.* Resolve claims directly through negotiations with guests and attorneys.* Deliver effective training and presentations to various levels of leadership.* Participate in departmental initiatives to meet strategic goals and objectives.* Manage periodic on-call responsibilities, including responding to incidents after hours when necessary.* Operate efficiently within automated claims administration and management systems.* Utilize multiple computer programs in a paperless claims environment.Required Qualifications**Education:** High School Diploma or equivalent relevant experience is required.**Experience:** Candidates must possess a proven background and strong understanding of property and casualty insurance along with standard claims handling practices. Experience working under deadline pressures and managing multiple priorities is essential.**Technical Skills:** An active 520 or 620 All-Lines Adjusters' License with the State of Florida in good standing is mandatory. Proficiency in scene investigations, evaluation, and negotiation of liability claims is required. Candidates must demonstrate familiarity with medical and legal terminology, automated claims administration systems, and the Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint.Preferred Qualifications* Minimum of 7 years of experience handling liability claims, including Bodily Injury, Property Damage, Auto BI, PIP, Auto Property Damage, Discrimination, ADA Compliance, and subrogation.* Bachelor's degree or equivalent professional experience.* Bilingual language skills. *Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.**Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy**Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.**Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.**If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.**UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.***Employee Type:** Contract**Location:** Kissimmee, FL, US**Job Type:****Date Posted:** November 2, 2026**Pay Range:** $48 - $54 per hour