Insurance Front Desk Specialist – Growth Path to CSR

Mark Jameson Allstate Agency; Burleson (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Hands on Training

Mon-Fri Schedule

Retirement Plan

Job summary

Mark Jameson Allstate Agency in Burleson, TX is hiring a friendly Receptionist/Office Greeter to be the first contact for clients and visitors. This entry-level role offers a clear path to CSR or licensed sales producer as you grow.

You will handle front desk duties, greet guests, answer calls, schedule appointments, and support daily office operations while you learn agency systems and insurance terminology. A strong service mindset and reliability are essential.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Professional, customer-focused attitude.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic computer proficiency, including Microsoft Office and email.
• Previous experience in customer service or receptionist role.

Responsibilities

• Welcome all walk-in customers and visitors with a professional and friendly attitude.
• Create a positive first impression for every client entering the agency.
• Assist customers with basic questions and connect them with the appropriate team member.
• Maintain a clean, organized, and welcoming reception area.
• Answer incoming phone calls and route them to the appropriate team member.
• Take accurate messages and ensure timely communication.
• Assist with scheduling appointments and managing calendars.
• Perform data entry, filing, scanning, and other administrative duties.
• Support the agency team with day-to-day office operations.
• Learn agency systems, insurance terminology, and customer service best practices.
• Participate in ongoing training and development programs.
• Build the skills necessary for future advancement opportunities within the agency.

Skills

Customer service

Front desk

Communication

Multitasking

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

Mark Jameson Allstate Agency in Burleson, TX is hiring a friendly Receptionist/Office Greeter to be the first contact for clients and visitors. This entry-level role offers a clear path to CSR or licensed sales producer as you grow.

You will handle front desk duties, greet guests, answer calls, schedule appointments, and support daily office operations while you learn agency systems and insurance terminology. A strong service mindset and reliability are essential.