Insurance Front Desk & Customer Service Pro

TrueCut Insurance; Cuyahoga Falls (OH); Hybrid; USD 18,000 - 21,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Competitive pay

Opportunity for advancement

Job summary

TrueCut Insurance in Cuyahoga Falls is looking for a friendly and organized Receptionist/Customer Service Representative. This full-time hybrid role involves greeting clients, handling phone calls, and managing customer requests via email. Candidates should have over a year of customer service experience, strong organizational and communication skills, and the ability to work in a fast-paced environment. The position offers competitive pay between $17.50 - $21.00 per hour and benefits including health insurance and a 401(k) with company match.

Qualifications

• 1+ year of phone-based customer service or front desk experience.
• Strong verbal communication and phone etiquette.
• Professional, welcoming demeanor with a team-oriented attitude.
• Excellent organizational skills and attention to detail.

Responsibilities

• Greet and assist walk-in clients in a friendly, professional manner.
• Answer and route phone calls to the appropriate team members.
• Process customer payments and provide basic support with policy information.
• Monitor and manage the help mailbox for email support.

Skills

Phone-based customer service experience

Verbal communication

Organizational skills

Basic computer skills (Microsoft Office, email)

Job description

TrueCut Insurance in Cuyahoga Falls is looking for a friendly and organized Receptionist/Customer Service Representative. This full-time hybrid role involves greeting clients, handling phone calls, and managing customer requests via email. Candidates should have over a year of customer service experience, strong organizational and communication skills, and the ability to work in a fast-paced environment. The position offers competitive pay between $17.50 - $21.00 per hour and benefits including health insurance and a 401(k) with company match.