Insurance AR Manager, Seattle, Wa

Mindful Support Services; Seattle (WA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid holidays

PTO

Career development

Advancement opportunities

Job summary

Mindful Support Services in Seattle is seeking an Insurance AR Manager to lead a high-performing AR team, focusing on denials management, timely claim resolution, and workflow optimization. You will collaborate with Revenue Cycle leadership to reduce denials and strengthen payer relationships.

The role requires senior experience in healthcare revenue cycle, leadership skills, and strong data analytics to improve cash recovery and operational efficiency.

Qualifications

• Bachelor’s degree in Finance, Business Administration, Healthcare Administration, or related field.
• 5+ years in healthcare revenue cycle, insurance billing, reimbursement, collections, or AR.
• 3+ years of leadership experience; remote/hybrid management preferred.
• Ability to analyze operational and financial data to drive improvement.
• Knowledge of Medicare/Medicaid and managed care claims; denials/appeals.
• Proficiency with EHR/PM systems, payer portals, Excel; AdvancedMD experience preferred.

Responsibilities

• Lead Insurance AR to resolve outstanding balances, denials, and aging metrics.
• Set and monitor KPIs using AR, denial, payer, and staffing data.
• Oversee complex AR issues including denials, underpayments, and recoupments.
• Manage claim follow-up, corrected claims, appeals, and filing deadlines.
• Drive continuous improvement via workflow optimization and automation.
• Develop staffing plans and escalation frameworks for growth.
• Ensure payer reimbursement knowledge and regulatory compliance.
• Hire, mentor, and manage Insurance AR team members.
• Present operational and financial reports to leadership.

Skills

Leadership

Strategic thinking

Communication

Problem solving

Analytical skills

Team development

Education

Bachelor’s degree in Finance

Bachelor’s degree in Business Administration

Bachelor’s degree in Healthcare Administration

Tools

AdvancedMD

Microsoft Excel

Payer portals

Clearinghouse tools

EHR/Practice Management Systems

Job description

Job Type

Full-time, M-F

Location

Seattle, Wa

Salary

$75,000-85,000k DOE

About Mindful Support Services

Have you been looking for a role that challenges you and allows your leadership skills to drive change? Are you looking to work in a fast-paced, supportive environment? You’ve come to the right place!

Founded in 2011, we are a mental health organization dedicated to providing access to high-quality mental healthcare in our community. We offer business-to-business support services for independent therapy and psychiatric private practices, simplifying lead-generation, marketing, insurance billing, and payment collection processes. With over 1300 mental health providers and 20,000 patients per week across 12 locations and virtually via Telehealth in 5 states, we are committed to growth, transparency, and making an impact in mental health services.

About the Role

The Insurance AR Manager leads a high-performing, scalable Insurance Accounts Receivable function focused on protecting revenue through timely claim resolution, denial management, financial reconciliation, and operational excellence. This role oversees Insurance AR Specialists, Leads, and an Assistant Manager, sets clear performance expectations, and ensures outstanding insurance balances are resolved in accordance with payer requirements and company standards.

As both a strategic and working leader, the Manager uses AR, denial, payment, quality, and productivity data to prioritize work, remove barriers, improve processes, and drive performance across people, workflows, technology, and payer relationships. Partnering closely with Revenue Cycle leadership and cross-functional teams, they help reduce denials, improve cash flow, mitigate payer risks, and strengthen internal and provider communication.

The Manager is responsible for building and continuously improving a scalable operating model through workforce planning, standardized workflows, leadership development, automation, quality controls, and performance reporting. Success is measured by increased revenue recovery, operational efficiency, team performance, compliance, and a consistent provider experience.

• Lead the Insurance AR function, ensuring timely, accurate, and compliant resolution of outstanding insurance balances while achieving departmental goals for aging, denials, cash recovery, productivity, quality, and operational performance.
• Establish and monitor key performance metrics, using AR, denial, payer, staffing, and financial data to identify risks, prioritize resources, and drive strategic decision-making.
• Oversee resolution of complex AR issues, including escalated denials, payer disputes, underpayments, recoupments, reimbursement variances, and aging claim inventories.
• Ensure effective processes for claim follow-up, corrected claims, appeals, reconsiderations, payer communication, supporting documentation, and filing deadline management.
• Lead continuous improvement initiatives through workflow optimization, automation, technology utilization, reporting enhancements, and scalable operational practices.
• Conduct root-cause analysis of recurring denials, payment delays, workflow breakdowns, and payer-related issues, implementing corrective actions that improve financial and operational outcomes.
• Develop staffing, capacity planning, and escalation frameworks that support organizational growth, operational efficiency, accountability, and effective issue resolution.
• Maintain expertise in payer reimbursement requirements, regulatory standards, and industry best practices to ensure compliant and effective AR operations.
• Hire, develop, coach, and manage Insurance AR team members, fostering accountability, collaboration, continuous improvement, and high performance.
• Prepare and present operational and financial performance reports to Revenue Cycle and senior leadership, highlighting trends, risks, opportunities, staffing needs, and improvement outcomes.

Qualifications

• Bachelor’s degree in Finance, Business Administration, Healthcare Administration, or a related field preferred; equivalent combination of education and experience will be considered.
• Five or more years of progressive healthcare revenue cycle, insurance billing, reimbursement, collections, or accounts receivable experience, including complex AR and denial management.
• Three or more years of leadership experience managing healthcare revenue cycle teams; experience leading remote or hybrid teams preferred.
• Demonstrated success building and scaling operations through workforce planning, performance management, workflow standardization, cross-training, process improvement, and change management.
• Strong knowledge of healthcare reimbursement and revenue cycle operations, including commercial, Medicare, Medicaid, and managed care claims; claim adjudication; denials and appeals; timely filing; authorizations; eligibility; coordination of benefits; payment posting; reconciliations; recoupments; and underpayment analysis.
• Advanced proficiency with EHR/practice management systems, payer portals, clearinghouse tools, Microsoft Excel, and operational reporting; AdvancedMD experience preferred.
• Proven ability to analyze operational and financial data to assess performance, identify root causes, evaluate risk, forecast capacity, and drive improvement initiatives.
• Strong leadership, coaching, and team-development skills with a demonstrated ability to build accountability, engagement, and high performance.
• Excellent verbal, written, presentation, and interpersonal communication skills, including the ability to translate complex financial and payer-related information for diverse audiences.
• Strong organizational, analytical, and problem-solving skills, with the ability to manage competing priorities in a fast-paced environment while maintaining accuracy, professionalism, and sound judgment.

• 75% employer covered Health, Dental & Vision benefits plan, with additional dependent coverage
• 401(k) savings plan with employer matching up eligibility
• 8 paid holidays per year
• 15 PTO days accrued annually
• Professional and career development opportunities
• Compensation evaluated with opportunities for advancement

Job Type

Full-time, M-F

Location

Seattle, Wa

Salary

$75,000-85,000k DOE

It is a conflict of interest to be a client of Mindful Therapy Group while employed with MTG or Mindful Support Services.