Insurance Customer Support Specialist - Hybrid (Inbound)

KKR; Hartford (CT); Hybrid; USD 60,614,000 - 66,125,000; Full time

Benefits offered by this job

$500 sign-on bonus paid after training

Hybrid work schedule

IT equipment provided

Free lunch and parking

Health coverage (employee + children)

401(k) with company match and equity

Job summary

KKR is hiring for a high-volume contact center role in Hartford, CT, supporting customers, agents, and internal partners across insurance products. You will handle complex inquiries, resolve issues, and deliver strong customer experiences in a fast-paced environment.

The position starts with training for 12 weeks in-office, followed by a hybrid schedule. Compensation includes a $500 sign-on bonus, health coverage, 401(k), and opportunities for internal mobility.

Qualifications

• High school diploma or GED.
• 1+ year of customer service experience (call center or high-volume environment preferred).
• Strong computer skills with the ability to navigate multiple systems simultaneously.
• Clear and professional communication skills.
• Insurance or financial services experience a plus.
• Experience working in a structured, metrics-driven environment.
• Strong attention to detail and ability to follow regulated processes.

Responsibilities

• Manage a high volume of inbound calls while delivering professional, efficient, and empathetic customer experience.
• Respond to detailed inquiries regarding insurance products, policy features, and account activity.
• Investigate and resolve customer issues, discrepancies, and complaints in accordance with service and compliance standards.
• Translate complex information into clear, easy-to-understand explanations for customers and agents.
• Accurately document all interactions in internal systems to ensure complete and compliant records.
• Serve as a primary point of contact for assigned agents, accounts, or regions.
• Support operational and technical inquiries from clients and distribution partners.
• Identify recurring issues and proactively elevate or help drive solutions.
• Handle sensitive customer information with a high level of care and in compliance with privacy regulations.
• Participate in team meetings, training sessions, and continuous improvement initiatives.
• Effectively manage call volume while maintaining strong service quality and attention to detail.
• Communicate clearly and professionally, including in more complex or sensitive situations.
• Work toward resolving customer inquiries during the first interaction whenever possible.
• Maintain accurate, thorough, and timely documentation.
• Demonstrate reliability, consistency, and a team-oriented approach to supporting customers and colleagues.

Skills

Customer service

Communication

Attention to detail

Problem solving

Time management

Education

High school diploma or GED

Tools

CRM systems

Job description

KKR is hiring for a high-volume contact center role in Hartford, CT, supporting customers, agents, and internal partners across insurance products. You will handle complex inquiries, resolve issues, and deliver strong customer experiences in a fast-paced environment.

The position starts with training for 12 weeks in-office, followed by a hybrid schedule. Compensation includes a $500 sign-on bonus, health coverage, 401(k), and opportunities for internal mobility.