INSURANCE CUSTOMER SUPPORT

Randstad USA; Howell (MI); Hybrid; USD 57,859,000 - 66,125,000; Full time

Benefits offered by this job

On-site gym

Walking paths

Cafe/coffee shop on site

Cafeteria available

Free city parking

Parking garage

Job summary

Randstad USA in Howell, MI is hiring an Insurance Service Rep for a hybrid role. You will manage customer contact by phone and email, issue certificates of insurance, and support commercial policyholders and agents.

Training is provided, with ongoing coaching, and a clear path for growth in a collaborative environment. The role includes a hybrid schedule and on-site facilities to support daily work requirements.

Qualifications

• High School Diploma or equivalent and 2 years of experience in a customer service environment (call center or remote work experience is preferred).
• Comfortable navigating PCs and standard business software, and able to provide technical support and troubleshooting.
• Driven to be proficient with service delivery and quality metrics, insurance policy concepts, billing practices and technical troubleshooting skills
• Able to commit to the entirety of the training program and receptive to coaching and feedback.

Responsibilities

• Provide timely, quality service by responding to customer requests from a variety of sources and handle calls & email from policyholders, agents, peers or others.
• Makes outbound callouts for New Business, Renewal and Customer Satisfaction calls, and completes a large volume of Certificate of Insurance Requests, and handles indexing several CSC Outlook mailboxes.
• Other areas of focus could include, First Party Collections calls/emails, Returned Mail calls/email requests and incoming Voice emails.
• May answers telephone inquiries from Commercial lines policy owners and Agents for certificate requests.
• Completes certificate of insurance and ID card requests within service level expectations.
• All our calls are recorded for Quality purposes, Call and Certificate Quality is reviewed monthly.

Skills

Call Center

Contact Center

Customer Service

Customer support

Telephone Etiquette

Insurance

Retail

Bank

Financial

CRM

Customer Relations

Customer Relationship Management

Active Listening

Education

High School (required)

Job description

INSURANCE SERVICE REP - HYBRID IN HOWELL, MI

A nationally industry-leading Property & Casualty insurance company that's been honored as One of America's Top Employers (Forbes) and a Best Place to Work (Business Insurance) is seeking bright, motivated people for a Commercial Lines Service Representative position. This is a stable, hybrid role based out of Howell, MI. In this role, you will be responsible for managing customercontact and for providing timely, quality service to Agents, commercial policy holders, and vendors primarily by phone and email. This includes handling incoming/outbound phone calls, issuing certificates of insurance, andother policy servicing items.

Pay Rate: $21.50/hour.

Shift:

Training: Monday-Friday 8:00am - 4:30pm EST (first 6-7 weeks)

After training: Monday – Friday, working between 8:30pm-7:00pm EST.

What’s in it for you?

• Best-in-Class Training: You'll be set up for success with an initial training (instructor-led and self-study), followed by ongoing coaching and mentorship.
• Hybrid Flexibility: Enjoy the best of both worlds with a hybrid schedule based out of our Worcester, MA office.
• Clear Career Path: Benefit from a collaborative environment that fosters development and growth and positions you well for potential career advancement within the Company.
• On-site gym, walking paths, coffee cafe, and cafeteria available.
• Free city parking and parking garage.
• Highway access off Interstate 290.
• Community-focused company and Worcester Red Sox sponsor.
• Internship programs

Key Responsibilities:

• Provide timely, quality service by responding to customer requests from a variety of sources and handle calls & email from policyholders, agents, peers or others.
• Makes outbound callouts for New Business, Renewal and Customer Satisfaction calls, and completes a large volume of Certificate of Insurance Requests, and handles indexing several CSC Outlook mailboxes.
• Other areas of focus could include, First Party Collections calls/emails, Returned Mail calls/email requests and incoming Voice emails.
• May answers telephone inquiries from Commercial lines policy owners and Agents for certificate requests.
• Completes certificate of insurance and ID card requests within service level expectations.
• All our calls are recorded for Quality purposes, Call and Certificate Quality is reviewed monthly.

Qualifications:

• High School Diploma or equivalent and 2 years of experience in a customer service environment (call center or remote work experience is preferred).
• Comfortable navigating PCs and standard business software, and able to provide technical support and troubleshooting.
• Driven to be proficient with service delivery and quality metrics, insurance policy concepts, billing practices and technical troubleshooting skills
• Able to commit to the entirety of the training program and receptive to coaching and feedback.

If this job is not for you, feel free to refer a friend

Skills

• Call Center
• contact center
• Customer Service
• Customer support
• Telephone Etiquette
• Insurance
• retail
• bank
• financial
• CRM
• Customer Relations
• Customer Relationship Management
• Active Listening

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Experience

• Entry Level
• 2 years

Education

• High School (required)