Customer Service Representative - State Farm Agent Team Member

Ellen Aders - State Farm Agent; Front Royal (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Opportunity for advancement

Paid time off

Training & development

Job summary

Aders Insurance Agency Inc in Front Royal is seeking a Customer Service Representative to deliver exceptional client experiences, assist with policy changes, and coordinate with the team to support community needs.

You will answer inquiries, process claims, maintain records, and collaborate with colleagues to anticipate members’ needs. Previous customer service experience is preferred, and strong communication is essential to excel here.

Qualifications

• Strong communication and interpersonal skills are essential.
• Detail-oriented and able to multitask in a fast-paced environment.
• Prior customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Strong communication skills

Interpersonal skills

Multitasking

Customer service experience

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT US:

Aders Insurance Agency Inc is one of two State Farm Agencies in Front Royal. The agency just celebrated its 14th anniversary on November 1! We have a strong reputation of being a true community partner, giving back to many local nonprofits and helping out where we can. Check out our Facebook page for more information. We also have a strong sense of customer service, and our Google reviews tell that story. Working here is more than just a job. It is an opportunity to connect with Front Royal as a community thru professional development outside of the office. The work environment is one that recognizes individual leadership as well as teamwork. Insurance work isn't glamorous, but it sure can be a wonderful career!

ROLE DESCRIPTION:

As a Customer Service Representative with Aders Insurance Agency Inc, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.