Insurance Customer Service Specialist - Growth & Impact

State Farm; Rapid City (SD); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Dental insurance

Health insurance

Vision insurance

Job summary

State Farm Agent Team Member in Rapid City, SD is seeking a motivated Customer Service Representative to help grow the business through value-based conversations and a standout customer experience. If you are a self-starter who thrives in a fast-paced environment, this is a rewarding career with excellent income potential.

You will establish relationships, answer inquiries about insurance availability, coverages, policy changes, transfers, claims, and billing, and maintain a strong work ethic

Qualifications

• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Ability to multi-task
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Maintain a strong work ethic with a total commitment to success each and every day.

Job description

State Farm Agent Team Member in Rapid City, SD is seeking a motivated Customer Service Representative to help grow the business through value-based conversations and a standout customer experience. If you are a self-starter who thrives in a fast-paced environment, this is a rewarding career with excellent income potential.

You will establish relationships, answer inquiries about insurance availability, coverages, policy changes, transfers, claims, and billing, and maintain a strong work ethic