Insurance Customer Service & Solutions Specialist

Andrew Suby State Farm; Marshall (MN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Commission

Health Insurance Stipend

Opportunity for advancement

Paid time off

Signing bonus

401(k) matching

Bonus based on performance

Competitive salary

Job summary

Andrew Suby State Farm in Minnesota is looking for a Customer Service Representative. In this role, you will serve as the first point of contact for customers, helping them with their insurance needs while providing exceptional service and guidance.

The ideal candidate is empathetic and customer-focused, ready to pivot from service to recommend appropriate products. Opportunities for internal growth are anticipated for driven candidates.

Qualifications

• Previous customer service experience, preferably in insurance or financial services.
• Strong communication skills—clear, confident, and professional.
• Ability to multitask and manage a high volume of customer interactions.

Responsibilities

• Deliver exceptional service by answering inbound calls and emails.
• Assist customers with policy changes and billing questions.
• Help customers after losses with claims guidance.

Skills

Customer service experience

Strong communication skills

Multitasking ability

Familiarity with CRM tools

Coachable and open to feedback

Tools

CRM tools

Job description

Andrew Suby State Farm in Minnesota is looking for a Customer Service Representative. In this role, you will serve as the first point of contact for customers, helping them with their insurance needs while providing exceptional service and guidance.

The ideal candidate is empathetic and customer-focused, ready to pivot from service to recommend appropriate products. Opportunities for internal growth are anticipated for driven candidates.