Insurance Customer Service & Sales Specialist

American Family Insurance Agency Staff; Madison (WI); Híbrido; USD 34.000 - 43.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, vision benefits

401(k) + pension plan

Paid holidays (9) + PTO (23 days)

Student loan repayment program

Paid-family leave

Descripción de la vacante

American Family Insurance in Madison, WI is seeking a customer-focused professional to support insureds, clients, advisors, partners and agencies. The role emphasizes owning customer requests, guiding resolutions, and ongoing process improvements while embracing company values.

The position offers an hourly compensation range of $25.00–$31.88, with relocation support for eligible candidates. A valid Property and Casualty license is required within specified timelines, and pre-licensing may be

Formación

• Demonstrated experience delivering customer-driven solutions or service.
• Basic math knowledge (arithmetic, averages, percentages).
• Experience in a customer service environment (in-person or contact center).
• Ability to take the lead and guide customers to resolution.
• If unlicensed, provide proof of successful pre-licensing course for resident state.

Responsabilidades

• Responds to customer interactions regarding billing, policy coverage, and policy changes through multiple channels.
• Owns requests and provides thorough service to ensure customer satisfaction.
• Reviews situations to ensure decisions are appropriate for customer and organization.
• Assists peers through information sharing and knowledge sharing.
• Learns and applies process improvement concepts in day-to-day work and makes recommendations for change.
• Attends training and development opportunities to expand customer service skills.

Conocimientos

Customer service

Mathematics basics

Lead customers to resolution

Pre-licensing (unlicensed)

Descripción del empleo

American Family Insurance in Madison, WI is seeking a customer-focused professional to support insureds, clients, advisors, partners and agencies. The role emphasizes owning customer requests, guiding resolutions, and ongoing process improvements while embracing company values.

The position offers an hourly compensation range of $25.00–$31.88, with relocation support for eligible candidates. A valid Property and Casualty license is required within specified timelines, and pre-licensing may be