Insurance Customer Service Representative / Account Manager

OZField Inc. - Tax, Accounting, Insurance Services; Des Plaines (IL); Presencial; USD 41.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Group health after 90 days

Descripción de la vacante

OZField Inc. - Tax, Accounting, Insurance Services in Des Plaines, IL is seeking an Insurance Customer Service Representative / Account Manager. You will handle client inquiries, process policies and renewals, and coordinate with carriers to keep accounts current.

The role requires fluent English and Turkish, with Russian as a plus. Experience with NowCerts or similar AMS is beneficial, and licensure in Illinois P&C is preferred or willingness to obtain it.

Formación

• Fluent English and Turkish (required). A majority of our clients speak Turkish.
• Russian is a plus.
• Strong, calm client service. You like solving problems, not reading a script.
• Comfortable with phones, email, and detail.
• Illinois Property & Casualty license preferred, or willingness to get licensed.
• Agency or carrier experience is a plus (personal or commercial lines).
• NowCerts, Applied, or similar AMS experience is a plus.

Responsabilidades

• Answer client calls, email, and walk-ins about policies, bills, IDs, and certificates.
• Process new business, renewals, endorsements, and cancellations in the agency system (NowCerts).
• Request quotes and follow up with carriers.
• Keep files complete and follow up before things lapse.
• Work with the insurance manager on commercial, trucking, and livery accounts when needed.
• Flag anything that needs a licensed producer.

Conocimientos

Fluent English

Turkish

Russian

Client service

Problem solving

Attention to detail

Educación

Illinois P&C license preferred

Herramientas

NowCerts

Applied

Descripción del empleo

Chats may be logged so our office can follow up.

Insurance Customer Service Representative / Account Manager

We need customer service reps / account managers on the insurance side. You will take care of existing clients and keep policies moving. This is not a producer / sales-first job.

Department: Insurance Services

Project Location(s): Des Plaines, IL, US

What you will do

• Answer client calls, email, and walk-ins about policies, bills, IDs, and certificates
• Process new business, renewals, endorsements, and cancellations in the agency system (NowCerts)
• Request quotes and follow up with carriers
• Keep files complete and follow up before things lapse
• Work with the insurance manager on commercial, trucking, and livery accounts when needed
• Flag anything that needs a licensed producer

What you need

• Fluent English and Turkish (required). A majority of our clients speak Turkish. Everyone also speaks English.
• Russian is a plus
• Strong, calm client service. You like solving problems, not reading a script.
• Comfortable with phones, email, and detail
• Illinois Property & Casualty license preferred, or willingness to get licensed
• Agency or carrier experience is a plus (personal or commercial lines)
• NowCerts, Applied, or similar AMS experience is a plus

Hours and pay

• Full-time, in office at 2800 S River Rd, Suite 500, Des Plaines, IL 60018
• $19.77/hour for new entrants; up to $48,000/year for experienced
• Group health after 90 days