Insurance Customer Service Representative

The Juris Agency; Flint (MI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

PTO

Training

Mon-Fri

Career growth

401k

Evenings off

Weekends off

Work-life balance

Bonus opportunities

Job summary

The Melissa Workman Agency in Flint, TX is hiring a friendly Customer Service Representative who wants to grow. You'll be the helpful voice and face for our clients, guiding them through their needs with care and professionalism.

As you learn the business, you'll have the chance to move into an insurance sales role, so this is a great fit if you want a career, not just a job. Join a supportive, local agency where your hard work is noticed and your career can grow.

Qualifications

• Willingness to obtain Texas insurance license (or already licensed).
• Strong communication skills and a genuine passion for helping people.
• Customer service experience preferred, but not required.

Responsibilities

• Greet clients and answer calls, emails, and questions with warmth and professionalism.
• Process policy changes, renewals, and service requests accurately.
• Build trusted relationships with clients and spot opportunities to better protect them.
• Learn the sales process and support the team's sales efforts as you grow.
• Contribute to a positive, supportive team environment.

Skills

Customer service

Communication

Phone etiquette

Problem solving

CRM software

Tools

CRM software

Microsoft Office

Job description

Job Description

The Melissa Workman Agency, a community-rooted insurance agency in Flint, TX, is hiring a friendly Customer Service Representative who wants to grow. You'll be the helpful voice and face for our clients, guiding them through their needs with care and professionalism. As you learn the business, you'll have the chance to move into an insurance sales role, so this is a great fit if you want a career, not just a job.

Why Join Us

A supportive, local agency where your hard work is noticed and your career can grow. Start in customer service and build toward sales with a team that wants you to succeed.

Benefits

• Paid Time Off (PTO)
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan
• Evenings Off
• Weekends Off
• Work-Life Balance
• 401kFun & Friendly Co-workers
• We Invest In You
• We Help With Getting LicensedContinuous Learning and Development
• Bonus Opportunities

Responsibilities

• Greet clients and answer calls, emails, and questions with warmth and professionalism
• Process policy changes, renewals, and service requests accurately
• Build trusted relationships with clients and spot opportunities to better protect them
• Learn the sales process and support the team's sales efforts as you grow
• Contribute to a positive, supportive team environment

Requirements

• Willingness to obtain a Texas insurance license (or already licensed)
• Strong communication skills and a genuine passion for helping people
• Customer service experience preferred, but not required
• Organized, dependable, and comfortable with basic computer software
• Eager to learn and interested in a future sales role