Insurance Customer Service Representative

Jim Myers State Farm Agency; Columbia (MD); On-site; USD 35,000 - 38,000; Full time

Benefits offered by this job

SIMPLE IRA

Paid training

Ongoing professional development

Career advancement opportunities

Supportive team environment

Job summary

Jim Myers State Farm Agency in Columbia, MD is seeking an Insurance Customer Service Representative to join our in‑office team. This entry‑level role blends customer calls with daily administrative duties and provides a path to learn the insurance business.

No extensive insurance experience is required. You will receive paid training, ongoing professional development, and opportunities to grow responsibilities over time.

Qualifications

• Maryland Property & Casualty license required before start.
• Entry-level candidates encouraged to apply.
• Strong desire to learn and grow in the insurance industry.
• Coachable, dependable, and willing to learn.
• Ability to work independently, manage daily tasks, and follow through with details.

Responsibilities

• Serve as a primary contact for incoming customer phone calls, delivering friendly and professional assistance.
• Respond to routine questions and direct inquiries to the appropriate team members.
• Maintain accurate customer records and update information in agency systems.
• Track service activities, tasks, and follow-ups to ensure timely completion.
• Assist with routine administrative duties and daily office operations.
• Help customers with questions about policies, payments, and service needs.
• Learn agency procedures and develop knowledge of Property & Casualty insurance products.
• Follow established processes while maintaining accurate records and quality service.
• Collaborate with licensed team members and management to grow skills.
• Identify opportunities to help customers with additional insurance needs.

Skills

Customer service

Telephone communication

Record keeping

Team collaboration

Willingness to learn

Coachable

Education

Maryland Property & Casualty license

Job description

Insurance Customer Service Representative

Jim Myers - State Farm Agency | Columbia, MD 21045

$35,000–$38,000 Starting Base Salary | Performance Bonuses | SIMPLE IRA | Paid Training

Full-Time | Monday–Friday, 9:00 AM–5:00 PM | In-Office Position

About this position

Jim Myers State Farm Agency is looking for a motivated, dependable, and coachable individual to join our team as an Insurance Customer Service Representative.

This is an excellent opportunity for someone who wants to build a long-term career in insurance but may not have extensive industry experience yet. You will work alongside experienced, licensed customer service professionals who will help train and guide you as you learn the business.

This position combines customer telephone service with daily computer-based administrative responsibilities. You will serve as a primary point of contact for incoming calls while helping maintain accurate customer records, track service activities, and complete routine administrative tasks.

We are looking for someone who is excited to learn, willing to be coached, dependable, and committed to providing excellent service to our customers.

No extensive insurance experience is required. We are looking for the right attitude and willingness to learn.

What You'll Do

• Serve as a primary point of contact for incoming customer telephone calls, providing friendly and professional assistance.
• Respond to routine customer questions and help direct inquiries to the appropriate team members.
• Maintain accurate customer records and update information in agency computer systems.
• Track service activities, assigned tasks, and customer follow-ups to ensure timely completion.
• Assist with routine administrative duties, documentation, and daily office operations.
• Help customers with questions regarding their insurance policies, payments, and service needs.
• Learn agency procedures and develop an understanding of Property & Casualty insurance products.
• Follow established processes while maintaining accurate records and providing quality customer service.
• Work closely with experienced licensed team members and management to develop your skills.
• As you gain experience, learn to recognize opportunities to help customers with additional insurance needs.

What We're Looking For

• Maryland Property & Casualty insurance license required before the first day of employment. Candidates who are not currently licensed are encouraged to apply.
• Conditional job offers may be extended to qualified applicants who can obtain the license before starting.
• Entry-level candidates are encouraged to apply.
• Insurance experience is helpful but not required.
• Strong desire to learn and grow within the insurance industry.
• Coachable, dependable, and willing to learn.
• Ability to work independently, prioritize daily responsibilities, and consistently complete assigned tasks.
• Positive attitude and professional demeanor.
• Strong telephone communication and customer service skills.
• Organized, detail-oriented, and able to follow through on assigned tasks.
• Comfortable working with computers and performing daily administrative duties.
• Ability to work as part of a team and build positive relationships with customers and coworkers.

Compensation

• $35,000–$38,000 starting annual base salary
• Additional performance-based bonus opportunities as skills and responsibilities develop.
• Paid training and ongoing professional development.
• Opportunities to develop additional skills and responsibilities over time.

Benefits

• SIMPLE IRA retirement plan
• Paid training
• Ongoing professional development
• Career advancement opportunities
• Supportive team environment

Why Join Jim Myers State Farm Agency?

You don't have to know everything about insurance on day one. We're looking for someone who wants to learn, develop professionally, and become a valuable member of our team.

You'll have the opportunity to work alongside experienced licensed customer service professionals who can help you build your insurance knowledge, strengthen your customer service skills, and develop a foundation for a long-term career.

This is an opportunity to gain valuable experience in customer service, telephone communications, and office administration while learning the insurance industry in a supportive environment.

If you're dependable, coachable, organized, and eager to learn, we'd love to meet you.