Insurance Customer Service Associate — Paid Training & Growth

Jim Myers State Farm Agency; Columbia (MD); On-site; USD 35,000 - 38,000; Full time

Benefits offered by this job

SIMPLE IRA

Paid training

Ongoing professional development

Career advancement opportunities

Supportive team environment

Job summary

Jim Myers State Farm Agency in Columbia, MD is seeking an Insurance Customer Service Representative to join our in‑office team. This entry‑level role blends customer calls with daily administrative duties and provides a path to learn the insurance business.

No extensive insurance experience is required. You will receive paid training, ongoing professional development, and opportunities to grow responsibilities over time.

Qualifications

• Maryland Property & Casualty license required before start.
• Entry-level candidates encouraged to apply.
• Strong desire to learn and grow in the insurance industry.
• Coachable, dependable, and willing to learn.
• Ability to work independently, manage daily tasks, and follow through with details.

Responsibilities

• Serve as a primary contact for incoming customer phone calls, delivering friendly and professional assistance.
• Respond to routine questions and direct inquiries to the appropriate team members.
• Maintain accurate customer records and update information in agency systems.
• Track service activities, tasks, and follow-ups to ensure timely completion.
• Assist with routine administrative duties and daily office operations.
• Help customers with questions about policies, payments, and service needs.
• Learn agency procedures and develop knowledge of Property & Casualty insurance products.
• Follow established processes while maintaining accurate records and quality service.
• Collaborate with licensed team members and management to grow skills.
• Identify opportunities to help customers with additional insurance needs.

Skills

Customer service

Telephone communication

Record keeping

Team collaboration

Willingness to learn

Coachable

Education

Maryland Property & Casualty license

Job description

Jim Myers State Farm Agency in Columbia, MD is seeking an Insurance Customer Service Representative to join our in‑office team. This entry‑level role blends customer calls with daily administrative duties and provides a path to learn the insurance business.

No extensive insurance experience is required. You will receive paid training, ongoing professional development, and opportunities to grow responsibilities over time.