Insurance Customer Service

The Juris Agency; Jefferson (GA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Weekdays 9am-5pm schedule

Pay raise opportunities

Paid Continuing Education

Employee appreciation lunches

Espresso machine

Ongoing training

Weekends Off

Paid holidays

Paid gym memberships

Free coffee

Daily team meetings

Collaborative environment

Job summary

Douglas Bennett Insurance is seeking an Insurance Customer Service Rep to join a small, team‑oriented agency that values integrity and growth. You will handle billing questions, process policy changes, and deliver exceptional service to a diverse client base in a friendly, professional environment.

The position offers a Monday–Friday 9am–5pm schedule with PTO, training, and opportunities for advancement. Licenses preferred or obtainable within 30 days, with licensing assistance available.

Qualifications

• Active typing and computer skills.
• Proficiency with common software and office tech.
• Strong problem-solving and communication abilities.

Responsibilities

• Handle payments and billing questions efficiently.
• Process policy changes and endorsements promptly.
• Deliver professional, friendly customer service to all clients.
• Build and nurture strong client relationships.
• Conduct account reviews.

Skills

Typing skills

Technology proficiency

Customer service mindset

Job description

Job Description

Douglas Bennett Insurance is a small, personable agency that thrives on open communication, exceptional customer service, and unwavering integrity. We are committed to cultivating growth, setting clear procedures, and maintaining a collaborative environment. Our team is driven by conviction, efficiency, and attention to detail, ensuring that every client experience is handled with care and professionalism.

We’re looking for a Insurance Customer Service Rep to join our dedicated team. This position focuses on building relationships, retaining clients, and delivering top-notch service.

At our agency, we take a thoughtful and selective approach when choosing our clientele. This allows us to foster a more balanced and less stressful work environment, which is a key priority for us. Employees love our open communication, structured procedures, and dedication to their growth. Here you’re not just part of a team—you’re part of a family that values excellence and integrity. Take the next step in your career.

The base pay for licensed individuals is $45,000–$55,000 annually based on experience, with opportunities for professional growth.

Benefits

• Paid Time Off (PTO)
• Monday - Friday (9am - 5pm) Work Schedule
• Pay Raise Opportunities
• Paid Continuing Education
• Employee Appreciation Lunchs
• Espresso Machine
• Ongoing Training
• Weekends Off
• Paid Holidays
• Paid Gym Memberships
• Free Coffee
• Appreiciation lunches
• Daily team meetings
• Collaborative environment

Responsibilities

• Handle payments and billing questions efficiently
• Process policy changes and endorsements promptly
• Deliver professional, friendly customer service to all clients
• Build and nurture strong client relationships.
• Conduct account reviews.

Requirements

• Property & Casualty license preferred or must obtain within 30 days of hire.
• Licensing assistance available
• Proficiency in technology and typing skills.
• Critical thinking abilities and a solution-oriented mindset.
• Team-oriented with professional phone and office etiquette.
• Commitment to delivering extraordinary customer service.