Customer Service Representative - State Farm Agent Team Member

Stewart Lamb - State Farm Agent; Mississippi; On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Bonus based on performance

Paid time off

Opportunity for advancement

Flexible schedule

Training & development

Job summary

Stewart Lamb - State Farm Agent in Macon, MS is hiring a Customer Service Representative to deliver outstanding service to clients and support the agency's growth. The role involves answering calls, processing messages, handling documentation, updating policies and coordinating with team members to resolve inquiries.

We offer a base pay of $12.50 per hour with additional monthly compensation based on cross-selling and office retention, plus paid time off and opportunity for advancement.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answering the telephone and routing calls.
• Receiving and sending messages from/to clients and other staff.
• Calling and retrieving documentation from clients and vendors.
• Sending and confirming cancellations with other insurance companies, including faxing.
• Filing paperwork as needed into electronic files and hard copied into filing cabinets.
• Service new and existing clients by answering phone calls, emails, voicemails, and faxes.
• Changing vehicles and coverage, contacting State Farm service and underwriting, and cancelling prior insurance.
• Any other possible administrative work and tasks directed and instructed by other tenured staff, management, supervisors, etc.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Macon - MS

Replies within 24 hours

• Bonus based on performance
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Stewart Lamb - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answering the telephone and routing calls
• Receiving and sending messages from/to clients and other staff
• Calling and retrieving documentation from clients and vendors
• Sending and confirming cancellations with other insurance companies, including faxing
• Filing paperwork as needed into electronic files and hard copied into filing cabinets.
• Service new and existing clients by answering phone calls, emails, voicemails, and faxes.
• Changing vehicles and coverage, contacting State Farm service and underwriting, and cancelling prior insurance.
• Any other possible administrative work and tasks directed and instructed by other tenured staff, management, supervisors, etc.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

COMPENSATION

• Base salary of $12.50 per hour, with additional monthly compensation based on cross-selling and office retention activity.

Compensation $12.50 per hour

Customer Service Representative - State Farm Agent Team Member

Full Time in Macon - MS

Responsive recruiter Replies within 24 hours

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Stewart Lamb - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answering the telephone and routing calls
• Receiving and sending messages from/to clients and other staff
• Scanning documentation
• Calling and retrieving documentation from clients and vendors
• Sending and confirming cancellations with other insurance companies, including faxing
• Filing paperwork as needed into electronic files and hard copied into filing cabinets.
• Service new and existing clients by answering phone calls, emails, voicemails, and faxes.
• Changing vehicles and coverage, contacting State Farm service and underwriting, and cancelling prior insurance.
• Any other possible administrative work and tasks directed and instructed by other tenured staff, management, supervisors, etc.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

COMPENSATION

• Base salary of $12.50 per hour, with additional monthly compensation based on cross-selling and office retention activity.

Compensation $12.50 per hour

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