Insurance Customer Service & Policy Support Specialist

Joe Sitzman - State Farm Agent; North Little Rock (AR); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Joe Sitzman - State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences and support a growing insurance agency in North Little Rock, AR. You will assist with policy changes, inquiries, and claims while collaborating with the team to meet community needs.

The role emphasizes accuracy, empathy, and a proactive approach to helping customers, with opportunities for advancement within a supportive, positive environment.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Multitasking

Customer service

Job description

Joe Sitzman - State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences and support a growing insurance agency in North Little Rock, AR. You will assist with policy changes, inquiries, and claims while collaborating with the team to meet community needs.

The role emphasizes accuracy, empathy, and a proactive approach to helping customers, with opportunities for advancement within a supportive, positive environment.